[Jan 04, 2022] Fully Updated SAP Certified Application Associate (C_C4H520_02) Certification Sample Questions
Latest SAP C_C4H520_02 Real Exam Dumps PDF
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
C_C4H520_02 Exam Certification Details:
| Level: | Associate |
| Languages: | English |
| Cut Score: | 61% |
| Duration: | 180 mins |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Exam: | 80 questions |
NEW QUESTION 31
What can you do using the data loader in the Master data module? Note: There are 3 correct answers to this question.
- A. Delete data records
- B. Overwrite data records
- C. Create data records
- D. Read Data Records
- E. Merge Data Records
Answer: B,C,E
NEW QUESTION 32
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check and approve partner documents
- B. Plan service calls
- C. Accept service calls
- D. Review partner details
- E. Check skills and certifications
Answer: A,D,E
NEW QUESTION 33
As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.
- A. Complete Smartform
- B. Save Efforts
- C. Group Checkout
- D. Standard Checkout
Answer: C
NEW QUESTION 34
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Item overdue
- B. Business Partner not created
- C. Equipment broken
- D. Moment-Set is not created / configured
Answer: D
NEW QUESTION 35
How can you translate a smartform? Choose the correct answer.
- A. Download it Microsoft word, translate and then upload
- B. Maintain the translation of the smartform in company settings
- C. Export it to XML, translate and Upload
- D. Select the Translation language within the Designer
Answer: C
NEW QUESTION 36
What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.
- A. Set Status to technically complete
- B. Approve EMME
- C. Set Status to Finished
Answer: A,B
NEW QUESTION 37
What does a report template contain? Note: There are 3 correct answers to this question.
- A. Style Files
- B. Images
- C. Integration files
- D. Output Templates
- E. Translation Files
Answer: A,B,E
NEW QUESTION 38
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Mobile app
- B. In the SAP Field Service management Crowd Service Marketplace
- C. In the SAP Field Service Management Web App
- D. In the SAP Field Service management Self-Service Portal
Answer: C
NEW QUESTION 39
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Description
- B. Revision
- C. Language
- D. State
Answer: C,D
NEW QUESTION 40
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.
- A. Create Object
- B. Delete Object
- C. Delete Report
- D. Create Reqirement
- E. Build Query
Answer: A,B,C
NEW QUESTION 41
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Efforts page
- B. Create a follow up activity from the Expenses page
- C. Create a follow up activity from the Smart form page
- D. Create a follow up activity from within the Service call.
Answer: D
NEW QUESTION 42
You want to create a new Smartform, which fields would you define? Choose the correct answer.
- A. Name, Description, Category, Labels
- B. Description, Category, Revision, Tag
- C. Name, Description, Revision, Type
- D. Description, Revision, Type, Tag
Answer: A
NEW QUESTION 43
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.
- A. AI-Powered platform to foster customer experience
- B. Encryption of all data stored in the cloud (AES 256bit)
- C. Allowance of Two-factor Authentication with password and defined hardware
- D. Automated timeout if the application is NOT actively used for a certain time
- E. Knowledge base access for customers and employees via Self Service Portal
Answer: B,C,D
NEW QUESTION 44
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign permissions to user groups
- B. Assign User groups to users
- C. Assign users to permissions
- D. Assign user groups to permissions
Answer: A,B
NEW QUESTION 45
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field service management Customer Self-Service
- B. SAP Field service management company
- C. SAP Field Service Management Crowd Service
- D. SAP Field Service management Account Service
Answer: C
NEW QUESTION 46
When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.
- A. Delete other versions
- B. Deactivate Other versions
- C. Export other versions
- D. Reactivate other versions
Answer: A,B
NEW QUESTION 47
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SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
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