CIS-CSM Dumps 2022 - New ServiceNow CIS-CSM Exam Questions
Free CIS-CSM Braindumps Download Updated on Jan 14, 2022 with 65 Questions
Benefits of ServiceNow Certified CIS CSM
CIS-CSM exam is one of the most famous certification exams in the IT world as it has many benefits for successful candidates. Passing the CIS-CSM Certified Implementation Specialist - Customer Service Management Exam is not like shooting fish in a barrel. To pass the ServiceNow CIS-CSM test with remarkable marks, you have to prepare the CIS-CSM test wisely. If you want to take the ServiceNow CIS-CSM quiz, then you must be looking for the best way to pass the Certified Implementation Specialist certification exam in one go.
Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with realâÂÂworld examples and a handsâÂÂon approach.
You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.
ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.
ServiceNow CIS-CSM Exam Syllabus Topics:
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NEW QUESTION 21
What do blue circles in the timeline of a case form represent?
- A. State
- B. Activity
- C. Comment
- D. Note
Answer: A
Explanation:
Explanation
NEW QUESTION 22
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
- A. Product
- B. Asset
Answer: A
Explanation:
Explanation
NEW QUESTION 23
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. Nothing, it is a standard field
- B. The value property on the form must be set to true and the field added to the case form
- C. The plugin 'com.snc.csm_time_recording' needs to be activated
- D. The value property on the form must be set to true
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.html
NEW QUESTION 24
In the Customer Service Management space, what does the term asset management mean?
- A. A set of business activities and processes used to track assets
- B. Tables in the Asset application
- C. Financial, contractual and inventory information of assets
- D. Tracking products or services customers are using
Answer: C
NEW QUESTION 25
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
- A. Web
- B. Chat
- C. Social
- D. Email
Answer: A,D
NEW QUESTION 26
Matching rules enhance assignment capability by ____________________.
- A. Matching best agent by availability
- B. Matching best agent by skill
- C. Providing dynamic matching of cases to groups or individuals
- D. Determining if account is a customer or partner
Answer: B
NEW QUESTION 27
Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :
- A. No
- B. I don't know
- C. Maybe
- D. Yes
Answer: D
NEW QUESTION 28
What one of the following is optional when creating a Catalog workflow?
- A. Approving the workflow
- B. Managing workflow versions
- C. Defining workflow activities
- D. Publishing the workflow
Answer: B
Explanation:
Explanation
NEW QUESTION 29
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
- A. Consumer self-registration
- B. Live chat
- C. Viewing knowledge articles
- D. Open an incident
Answer: A
NEW QUESTION 30
What should be part of the pre-engagement collateral?
- A. Frequently Asked Questions (FAQ)
- B. Customer Service roles template
- C. Scoping Guide
- D. Stock Keeping Unit (SKU) and pricing sheet
Answer: C
NEW QUESTION 31
Information about a customer's service contract is found in Knowledge.
- A. False
- B. True
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html
NEW QUESTION 32
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. Entering question in portal only
- B. None of the above
- C. Both portal question entry and Record Producer
- D. Record Producer only
Answer: D
Explanation:
Explanation
NEW QUESTION 33
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. Nothing, it is a standard field
- B. The value property on the form must be set to true and the field added to the case form
- C. The plugin 'com.snc.csm_time_recording' needs to be activated
- D. The value property on the form must be set to true
Answer: D
NEW QUESTION 34
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
- A. Update Case Entitlement
- B. Apply Role by Customer
- C. Change Update to Close
- D. Auto Assessment
Answer: A,D
NEW QUESTION 35
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. Unlimited
- C. 1
- D. 2
Answer: B
Explanation:
Explanation
NEW QUESTION 36
Special Handling Notes can apply to which one of the following based on specific attributes?
- A. VIP
- B. Holiday
- C. Domain
- D. Contact
Answer: B
NEW QUESTION 37
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Manage cases on behalf of customer service agents
- B. Create requests on behalf of customers
- C. Create cases on behalf of customers
- D. Manage major incident communication on behalf of a customer service manager
- E. Manage requests on behalf of customer service agents
Answer: B,C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.html
NEW QUESTION 38
What should be part of the pre-engagement collateral?
- A. Customer Service roles template
- B. Frequently Asked Questions (FAQ)
- C. Scoping Guide
- D. Stock Keeping Unit (SKU) and pricing sheet
Answer: A
Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ ds-sim.pdf (2)
NEW QUESTION 39
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ServiceNow CIS-CSM Exam Practice Test Questions: https://www.actualtestsquiz.com/CIS-CSM-test-torrent.html
Updated Certification Exam CIS-CSM Dumps - Practice Test Questions: https://drive.google.com/open?id=1gmpAzFpsJ9Fbu6AZVpPujwarhcu6Lu6G
