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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is needed to successfully add an account to a BlackBeriy 10 (BB10) device?

A) Hashed password for the account
B) Accounts can only be added after business hours
C) Network connectivity to the service which hosts the account
D) Scanned code with the account information

2. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?

A) Connect the device, click on settings, click on the device, click restore now.
B) Click on settings, click on the device, click restore.
C) Click on the device via the arrow, click restore.
D) Connect the device, click on the device via the arrow, click restore.

3. It can be necessary to distribute client certificates to tablets and handhelds in order to connect to:

A) Enterprise Wi-Fi or VPN Networks.
B) cellular networks.
C) the Internet.
D) encrypted hard drives.

4. Where would a new user look to swap the SIM on a BlackBerry Device?

A) SD card
B) Beneath the battery cover
C) Side ports
D) Bottom of device

5. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Work Account is only used with extra security such as S/MIME and PGP.
B) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
C) Work Account connects to the Microsoft Exchange through MAPI.
D) Using the "Work Account" option adds an email account that is only active while in the office.

Solutions: