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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Advanced Features | - Advanced dialing features
|
| Topic 2: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 3: Installation and Configuration | - Campaign configuration
|
| Topic 4: Operations and Maintenance | - System monitoring and management
|
| Topic 5: Troubleshooting and Problem Resolution | - Common system issues
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)
- A. The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
- B. The quota settings were not active for the job.
- C. The calling list being used was downloaded and overwritten during calling.
- D. The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
- E. Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)
- A. The Active list configuration must be deleted before saving the new configuration.
- B. The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
- C. The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
- D. The modified list configuration can be saved as Active and be used immediately.
- E. The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
What does the Expert Calling Ratio setting determine?
- A. how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
- B. how many calls to place, based on the ratio of idle agents and agents on calls
- C. when to place outbound calls for agents while in work time
- D. when to place outbound calls for agents while in idle time
- E. how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)
- A. Mark duplicate records as unable to be called.
- B. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
- C. Copy missing records from the prior day's calling list to the newly downloaded calling list.
- D. Retain recall configuration data set on account on consecutive day's download.
- E. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?
- A. through Editor
- B. through Jobmon Character-based User Interface (CUI)
- C. through Monitor
- D. set the parameter in rnaster.cfg
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