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Last Updated: Oct 14, 2026
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Avaya 3314 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3314 |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies (USD $) |
| Real Exam Qty: | 62–65 |
| Passing Score: | 80% |
| Available Languages: | English |
| Certificate Validity Period: | Typically 2–3 years (subject to Avaya policy) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite proctored or online proctored (depends on Avaya delivery options) |
| Pre Condition: | Recommended: Experience with Avaya Aura Experience Portal, POM, and networking fundamentals |
| Official Syllabus URL: | https://www.avaya.com/en/services/training-certification/ |
Avaya 3314 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: External Systems & Integration | - Email and SMS configuration - ICR reporting and installation requirements |
| Topic 2: Troubleshooting & Tools | - Standard reporting capabilities - Use of logs and isolation tools |
| Topic 3: Campaign Management | - Agent assignment options - POM campaign types and strategy |
| Topic 4: AAEP and POM Architecture | - Proactive Outreach Manager integration - Experience Portal architecture components |
| Topic 5: Installation & Configuration | - POM setup and configuration - AAEP installation prerequisites |
3314 Exam Facts Under Deadline Pressure
- Installation & Configuration ()
- Troubleshooting & Tools ()
- Campaign Management ()
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)
- A. Exit Reason
- B. Abandon Reason
- C. Failure Reason
- D. Re-queue Reason
Correct Answer: A,D 🗳️
Refer to the exhibit.
In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below.
What is the accurate explanation of this SDR report?
- A. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected]. - B. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in EWT re-queued the call to [email protected]. - C. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected]. - D. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in Estimated Wait Time (EWT) re-queued the call to [email protected].
Correct Answer: D 🗳️
When settings up a single server Avaya Aura Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?
- A. Add the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.
- B. Add the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.
- C. Enter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.
- D. Use the default entry in the Network Address (AppSvr) field from the EPM Servers page.
Correct Answer: B 🗳️
Which statement describes Agent blending?
- A. Agent blending is the process of acquiring an agent for a job in a campaign.
- B. Agent blending is the process of acquiring agents when an outbound service level is at risk.
- C. Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.
- D. Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
Correct Answer: D 🗳️
When the Avaya Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?
- A. ASR
- B. MPP
- C. TTS
- D. EPM
Correct Answer: B 🗳️
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