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Updated: Sep 22, 2026
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Nokia SDM_2002001050 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | Service Design and Management Certification - Network Infrastructure |
| Exam Number: | SDM_2002001050 |
| Passing Score: | 70% |
| Certificate Validity Period: | 3 years |
| Exam Price: | $200-$300 USD |
| Real Exam Qty: | 60-160 |
| Available Languages: | English |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple Answer, Scenario-based, Multiple Choice, Single Answer |
| Recommended Training: | Nokia SDM Certification Training Course |
| Exam Registration: | Pearson VUE Scheduling Nokia Certification Portal |
| Sample Questions: | Nokia SDM_2002001050 Sample Questions |
| Exam Way: | Computer-based testing: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended: service delivery experience or Nokia NI foundation certification |
| Official Syllabus URL: | https://www.nokia.com/networks/training/certification/ |
Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Service Delivery Lifecycle - Nokia SDM Model & Principles |
| Service Operations & Governance | 30% | - Service Monitoring & Reporting - Escalation & Stakeholder Communication - Incident, Problem & Change Management |
| Service Design & Planning | 25% | - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog - Customer Requirements & Expectations |
| Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews - Performance Analysis - Optimization & Improvement Initiatives |
Nokia SDM Certification - NI Sample Questions:
Which statement describes BEST the purpose of a project management plan ?
- A. The project management plan documents the handover from sales to execution.
- B. The project management plan is used to get management approval for project execution.
- C. The project management plan defines in detail how the project is going to deliver the contracted scope.
- D. The project management plan nominates the Project Manager and describes the Scope of Work.
Correct Answer: C 🗳️
Why is a Project Plan required during the 'Create Customer Solution' Phase?
- A. To demonstrate to the customer that NSN has the right capabilities to execute the project.
- B. To guide the subcontractors in executing the project.
- C. To guide the PM Team in executing the project.
- D. To demonstrate to the subcontractors that NSN has the right capabilities to execute the project.
Correct Answer: A 🗳️
What is the basic source of information for the development of the Quality Plan?
- A. Project quality and acceptance requirements stated in the current customer contract.
- B. Equipment installation manuals.
- C. Templates from NSN PM Compass.
- D. Experience from previous projects executed with the same Customer.
Correct Answer: A 🗳️
When must a Change Management process be initiated?
- A. When there is a significant change in the scope of the project.
- B. When the CT Head acknowledges that the customer will accept to negotiate the changes in the scope of the contract.
- C. Whenever the project execution requires services or materials different from those agreed in the contractual scope of work.
- D. When the Customer sends a formal request for additional Scope of Work.
Correct Answer: C 🗳️
A subcontractor approved and selected by Procurement is working for your Project but delivering installations with too many items in the Punch List. Which of the following actions would you choose first?
- A. Refer to the contractual Quality Requirements and develop a recovery plan with the Subcontractor.
- B. Disqualify the company and ask Procurement for a new supplier.
- C. Stop the payment for this subcontractor until quality issues are solved.
- D. Cancel new PO's to this subcontractor.
Correct Answer: A 🗳️
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