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Updated: Sep 23, 2026
No. of Questions: 121 Questions & Answers with Testing Engine
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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE |
| Exam Number: | SDM_2002001040 |
| Real Exam Qty: | 121 |
| Available Languages: | English |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Likely proctored exam (online or authorized test center depending on Nokia certification delivery channel) |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network and Service Delivery Analysis | - Network topology and installed base considerations
|
| Topic 2: Customer Care Program Governance | - Care program management principles
|
| Topic 3: Service Management and CARE Operations | - Service Level Management and Customer Commitments
|
Nokia SDM Certification - CARE Sample Questions:
What is CaPM's PRIMARY responsibility in the tendering process?
- A. To help the Account Manager to prepare a Customer Care Contract.
- B. To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.
- C. To consult the Service Engagement Manager to ensure availability of price options for Care Services.
- D. To support the Account Manager to negotiate the Care Contract with the Customer.
Correct Answer: B 🗳️
A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?
- A. Warranty Standard contract.
- B. Care Agreement.
- C. 1st Warranty Standard and the next 4 as Warranty Extended contract.
- D. Warranty Extended contract.
Correct Answer: B 🗳️
The Care Agreement with a customer is due to expire in four months. So far there has been no discussion on contract re-negotiation with the customer. What should the Care Program Manager do?
- A. Notify the Service Account Manager about the situation.
- B. Wait until the Customer contacts NSN to initiate contract re-negotiations.
- C. Arrange internal Care Contract renegotiation kick off meeting.
- D. Initiate Care Contract re-negotiations with the customer.
Correct Answer: C 🗳️
What does SOX compliancy mean for an expired contract?
- A. SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.
- B. SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
- C. There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
- D. It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
Correct Answer: C 🗳️
Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?
- A. Care contract closing in Contract Database.
- B. Identifying related 3rd party vendor support agreements.
- C. Communication of changes related to customer's HWS services through the HWS organization and collaborators.
- D. Ensuring with local CLicS Key User that the Customer's users are removed from CLicS role management.
Correct Answer: C 🗳️
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