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Updated: Jul 26, 2026
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What is the Key Features of the ISEB ITILF2011 Exam
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Following is the info about the Passing Score, Duration & Questions for the ISEB ITILF2011 Exam
- Number of Questions: 50
- Time Duration: 90
- The passing score: 200
- Languages: English
What is the benefits of the ISEB ITILF2011 Exam
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ISEB ITILF2011 Exam Overview:
| Certification Vendor: | AXELOS / ISEB |
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Exam Number: | ITILF2011 |
| Available Languages: | English, French, German, Spanish, Italian, Portuguese, Dutch, Japanese, Simplified Chinese, Traditional Chinese, Arabic, Polish, Turkish, Hebrew, Thai, Indonesian |
| Related Certifications: | ITIL v3 Intermediate ITIL v3 Expert ITIL v3 Master |
| Certificate Validity Period: | Lifetime (no expiration) |
| Exam Duration: | 60 minutes |
| Exam Format: | Closed-book, Multiple-choice, Single answer, Computer-based (CBT), Paper-based |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | $180–$250 USD (varies by region/provider) |
| Recommended Training: | ITIL Foundation Official Publication Official AXELOS Accredited Training |
| Exam Registration: | ISEB / BCS Registration PeopleCert / AXELOS Registration Pearson VUE |
| Sample Questions: | ISEB ITILF2011 Sample Questions |
| Exam Way: | Proctored computer-based test (CBT) via Pearson VUE / PeopleCert; paper-based available at authorized centers |
| Pre Condition: | No mandatory prerequisites; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-v3-foundation |
ISEB ITILF2011 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Continual Service Improvement (CSI) | 11% | - Purpose, objectives and scope - Metrics, measurements and reporting - CSI approach and seven-step improvement process |
| Topic 2: Service Management as a Practice | 15% | - Service lifecycle model overview - ITIL core concepts and terminology - Concepts of service and service management |
| Topic 3: Service Strategy | 20% | - Key principles and processes - Service portfolio management - Purpose, objectives and scope - Value creation, utility and warranty |
| Topic 4: Service Operation | 17% | - Purpose, objectives and scope - Functions: service desk, technical, application, IT operations management - Key processes: incident, problem, request, event management |
| Topic 5: Service Design | 20% | - Service design package - Purpose, objectives and scope - Four P's of service design - Key processes: SLA, capacity, availability, continuity, security, supplier |
| Topic 6: Service Transition | 17% | - Service asset and configuration management - Key principles and models - Purpose, objectives and scope - Change, release and deployment management |
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