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Updated: Jul 25, 2026
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | BCS (British Computer Society) / ISEB |
| Exam Name: | ISEB ITIL Foundation Certificate in IT Service Management |
| Exam Number: | ISEB-ITILV3F |
| Related Certifications: | ITIL v3 Intermediate ITIL Managing Across the Lifecycle ITIL 4 Foundation |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | Lifetime (no expiry for ITIL v3 Foundation certification) |
| Available Languages: | English |
| Exam Price: | Varies by region/provider (approximately £150–£300) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Closed book |
| Exam Duration: | 60 minutes |
| Recommended Training: | ITIL Foundation Training (BCS Accredited Courses) |
| Exam Registration: | BCS ITIL Certification Information |
| Sample Questions: | ISEB ISEB-ITILV3F Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center depending on provider) |
| Pre Condition: | No formal prerequisites required for ITIL Foundation certification. |
| Official Syllabus URL: | https://www.bcs.org |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Lifecycle | - Service Design - Service Strategy - Continual Service Improvement (CSI) - Service Operation - Service Transition |
| Topic 2: ITIL Roles, Functions, and Responsibilities | - Organizational roles in service delivery - Service Owner and Process Owner roles |
| Topic 3: Service Management as a Practice | - Key principles and terminology of ITIL - Concepts of service and value |
| Topic 4: Key ITIL Processes and Functions | - Incident and Problem Management - Configuration and Asset Management - Change Management - Service Desk function |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
1. To add value to the business, what are the four reasons to monitor and measure?
A) Report; Manage; Improve; Extend
B) Validate; Direct; Justify; Intervene
C) Manage; Monitor; Diagnose; Intervene
D) Plan; Predict; Report; Justify
2. Major Incidents require:
A) Less documentation
B) Separate procedures
C) Longer timescales
D) Less urgency
3. In which Service Operation process would a correlation engine most likely be used?
A) Event Management
B) Problem Management
C) Request Fulfilment
D) Incident Management
4. Where should details of a Workaround always be documented?
A) The Service Level Agreement (SLA)
B) The IT Service Continuity Plan
C) The Problem Record
D) The Availability Management Information System
5. Which of the following should be supported by technology?
1. Verification of Configuration Management System data
2. Control of user desk-tops
3. Creation and use of diagnostic scripts
4. Visibility of overall IT Service performance
A) 1, 3 and 4 only
B) All of the above
C) 1, 2 and 3 only
D) 2, 3 and 4 only
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
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