Exam Code: ITIL-DSV
Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional

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Updated: Aug 05, 2026

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ITIL ITIL-DSV日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 2	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 3	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 4	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 5	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 6	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 7	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

ITIL ITIL-DSV日本語 Exam Overview:

Certification Vendor:	AXELOS
Exam Name:	ITIL 4 Specialist: Drive Stakeholder Value
Exam Number:	ITIL-DSV
Real Exam Qty:	40
Related Certifications:	ITIL 4 Foundation ITIL 4 Managing Professional (MP) ITIL 4 Strategic Leader (SL)
Exam Price:	USD 295
Certificate Validity Period:	Lifetime (subject to CPD requirements)
Available Languages:	English, Japanese, German, Spanish, French, Italian, Portuguese, Simplified Chinese
Exam Duration:	130 minutes
Passing Score:	70%
Exam Format:	Multiple Choice (Single Answer), Multiple Choice (Multiple Answers)
Sample Questions:	ITIL ITIL-DSV日本語 Sample Questions
Exam Way:	Online proctored or at authorized testing centers (Pearson VUE)
Pre Condition:	ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam.
Official Syllabus URL:	https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value

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