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Updated: Oct 23, 2026
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IBM C2010-024 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tivoli Level 2 Support Tools and Processes (C2010-024) |
| Exam Number: | C2010-024 |
| Real Exam Qty: | 60-75 |
| Available Languages: | English |
| Related Certifications: | IBM Certified Support Specialist IBM Tivoli certifications |
| Exam Format: | Scenario-based questions, Multiple choice |
| Certificate Validity Period: | Typically 2-3 years (may vary or be retired) |
| Exam Price: | Varies (~USD 150–250, region dependent) |
| Exam Duration: | 90-120 |
| Recommended Training: | IBM Tivoli systems management courses IBM Training and Skills Gateway |
| Exam Registration: | IBM Certification Portal Pearson VUE IBM Exams |
| Sample Questions: | IBM C2010-024 Sample Questions |
| Exam Way: | Delivered via Pearson VUE testing centers or online proctored exam (availability may vary by region and exam status). |
| Pre Condition: | Recommended familiarity with IBM Tivoli products and IT service management concepts; prior IT support experience is beneficial. |
| Official Syllabus URL: | https://www.ibm.com/certification |
IBM C2010-024 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Processes | - Support workflow procedures
|
| Topic 2: Tools and Diagnostics | - System diagnostics
|
| Topic 3: IBM Tivoli Support Overview | - Support Level 2 responsibilities
|
IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
After a month,Level 3 provides an engineer with a proven workaround for the problem reported in an APAR that they created for a PMR. Apart fromupdating theclient with the work around, what else should the engineer do?
- A. Create and publish a DCF with details of the workaround for the problem reported.
- B. Notify the other clients listed on the Interested Party for the APAR.
- C. Add the provided workaround to the Error description field of the APAR if not described.
- D. Edit the APAR and add the provided workaround to the Local Fix field of the APAR if not present.
Correct Answer: B 🗳️
The BackEnd engineer has resolved a client problem, but the client is now asking a noncritical question regarding the same product set.The client hasstatedthatit wouldbe a "nice
to know" question rather than a pressing issue.
A new PMR will be created to answer the client's question. What is the appropriate severity level for this PMR?
- A. Severity 3
- B. Severity 1
- C. Severity 2
- D. Severity 4
Correct Answer: D 🗳️
Once an engineer has taken ownership of a Non-OneTeam PMR, which field must be updated?
- A. Keyword 1
- B. Next Queue
- C. Keyword 2
- D. APAR Number
Correct Answer: B 🗳️
Which operating systems are supported by IBM Support Assistant Agent?
- A. Windows, Linux, AIX, and HPUnix
- B. Windows. Linux, and AIX
- C. Windows, Linux, AIX, and Solaris
- D. Windows, Linux, and Solaris
Correct Answer: A 🗳️
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What is the main purpose of EcuRep?
- A. It is the data repository for manuals.
- B. It is the data repository for product Component IDs
- C. It is the repository for all customer PMR data.
- D. It is the repository for product download.
Correct Answer: C 🗳️
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