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Updated: Oct 07, 2026
No. of Questions: 155 Questions & Answers with Testing Engine
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C-C4C14-1811 |
| Passing Score: | Not publicly disclosed (typically ~60–70% estimate) |
| Exam Price: | Varies by region (typically $500–$600 USD) |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Service Cloud Version 2 |
| Available Languages: | Other languages may be offered depending on region, English |
| Real Exam Qty: | 155 |
| Exam Duration: | Unknown (typically ~180) |
| Exam Format: | Multiple choice, Scenario-based questions (practical) |
| Certificate Validity Period: | Typically 2–3 years (subject to SAP certification rules) |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Onsite or online proctored through SAP Certification Hub |
| Pre Condition: | None formally required (basic SAP Service Cloud knowledge recommended) |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Service Request Processing | - Service request management - Service orders and notifications |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?
- A. Microsoft Sharepoint
- B. SAP JAM
- C. Google Docs
- D. Mindouch
Correct Answer: D 🗳️
You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.
- A. Individual customers
- B. Group customer
- C. Corporate customers
- D. Competitors
Correct Answer: A,C 🗳️
What can you create using a workflow?
- A. Appointment
- B. Phone call
- C. Task
- D. Activity list
Correct Answer: C 🗳️
Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?
- A. Service and Repair
- B. Business Performance Management
- C. Communication for Customer Care
- D. Service Request Management
Correct Answer: D 🗳️
What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.
- A. You do NOT need to know the definitions of each of the fields
- B. You can upload the data only once.
- C. There is a template available for each object that allows tool-supported migration
- D. You need to identify the data dependencies for the migration template
- E. The template structure is predefined an CANNOT be changed.
Correct Answer: C,D,E 🗳️
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