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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A. Customer
B. Contract
C. Installed base
D. Registered product

Question 2

Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A. Processing type
B. Invoicing method
C. Coverage indicator
D. Scheduling relevant

Question 3

To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A. Sales Order
B. Installed base
C. Service ticket
D. Visit

Question 4

Which of the following prepackaged mashups exist for SAP Cloud for customer?

A. Google Maps
B. SAP Jam
C. Mind touch
D. Hotmail

Question 5

How do you maintain a service catalog after you have released it?

A. You create a new version of the current catalog
B. You delete the current catalog and create a new catalog
C. You update the structure of the current catalog
D. You change the usage of the current catalog

Solutions: