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Updated: Oct 19, 2026
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Nortel 920-174 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Manager Rls. 7.0 Install and Config |
| Exam Number: | 920-174 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Nortel Contact Center Solutions Certification Track |
| Exam Format: | Scenario-Based, Multiple Choice |
| Passing Score: | 70% - 75% |
| Real Exam Qty: | 60 - 100 |
| Exam Price: | $125 - $150 USD |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Registration: | Prometric Registration |
| Exam Way: | Proctored at Prometric testing centers |
| Pre Condition: | Basic knowledge of Nortel Contact Center products, networking concepts, and Windows Server administration |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_certifications |
Nortel 920-174 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Overview | 20% | - Deployment models and topology - Contact Center Manager 7.0 components - Hardware and software requirements |
| System Configuration | 30% | - Server and network configuration - Contact center resources setup - Routing and call flow configuration - Agent and supervisor configuration |
| Maintenance & Troubleshooting | 10% | - Common issues and resolution - Backup and restore procedures - Basic monitoring and logging |
| Integration & Interfaces | 15% | - Third-party system connectivity - CTI and application interfaces - Integration with CS1000 and other Nortel systems |
| Installation Procedures | 25% | - Server installation and setup - Pre-installation planning and preparation - Post-installation verification - Database configuration |
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