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Updated: Oct 23, 2026
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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Maintaining Cisco Service Provider Quality of Service (MSPQS) |
| Exam Number: | 642-785 |
| Certificate Validity Period: | 3 years (typical Cisco certification validity) |
| Exam Format: | Simulation, Scenario-based questions, Multiple choice |
| Exam Price: | USD 300 (varies by region) |
| Related Certifications: | CCNP Service Provider Cisco Service Provider QoS Specialist |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | Cisco QoS Training (Cisco Learning Network) CCNP Service Provider Learning Path |
| Exam Registration: | Cisco Certification Registration Pearson VUE Cisco Exams |
| Sample Questions: | Cisco 642-785 Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE testing centers or online proctored exam |
| Pre Condition: | Recommended: CCNA or equivalent networking knowledge; Cisco Service Provider or CCNP-level experience is beneficial |
| Official Syllabus URL: | https://learningnetwork.cisco.com |
| Section | Objectives |
|---|---|
| Policing and Shaping | - Traffic shaping mechanisms and use cases - Traffic policing concepts and configuration |
| Congestion Management and Avoidance | - Congestion avoidance (WRED) - Queuing mechanisms (LLQ, CBWFQ) |
| QoS Classification and Marking | - Packet classification methods (ACLs, NBAR) - Marking techniques (DSCP, CoS, IP Precedence) |
| Service Provider QoS Implementation | - MPLS QoS and DiffServ tunneling - MQC (Modular QoS CLI) framework |
| QoS Troubleshooting and Monitoring | - Verification tools and commands - Identifying QoS misconfiguration issues |
| QoS Fundamentals | - Traffic characteristics and service requirements - QoS models (Best Effort, IntServ, DiffServ) |
Refer to the exhibit.
The service provider uses a three-class service provider QoS model (real-time, critical, best effort). The provider receives reports from a customer about poor quality on their multimedia conferences. The provider recently updated their profiles to include multimedia conferencing (af41) to their real-time class, which includes voice (ef). What are the two most likely causes of this problem? (Choose two.)
Correct Answer: B,D 🗳️
Refer to the exhibit.
Which statement is correct?
Correct Answer: B 🗳️
DRAG DROP
Drag and drop mechanisms on the left to their corresponding uses on the right. Some mechanisms may not used.
Correct Answer:

A service provider will apply this policy at which of these interfaces?
interface Gi1/1 service-policy output SP-POLICY ! policy-map SP-POLICY class TRAFFIC-CLASS-1 police rate percent 20 conform-action transmit exceed-action drop priority ! class TRAFFIC-CLASS-2 bandwidth percent 50 queue-limit 800 ms random-detect exp 3 280 ms 490 ms ! class class-default queue-limit 500 ms random-detect exp 1 200 ms 350 ms random-detect exp 0 100 ms 200 ms ! end-policy-map ! class-map match-any TRAFFIC-CLASS-1 match dscp ipv4 45 ef cs6 match mpls experimental topmost 5 6 end-class-map ! class-map match-any TRAFFIC-CLASS-2 match dscp ipv4 cs2 af21 af23 af31 af32 af33 35 37 match mpls experimental topmost 3 end-class-map !
Correct Answer: A 🗳️
When the RFC 3270 Uniform mode is used, the PHB at the egress router is based on which of these?
Correct Answer: C 🗳️
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