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Updated: Oct 23, 2026

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Cisco 642-785 Exam Overview:

Certification Vendor:Cisco
Exam Name:Maintaining Cisco Service Provider Quality of Service (MSPQS)
Exam Number:642-785
Certificate Validity Period:3 years (typical Cisco certification validity)
Exam Format:Simulation, Scenario-based questions, Multiple choice
Exam Price:USD 300 (varies by region)
Related Certifications:CCNP Service Provider
Cisco Service Provider QoS Specialist
Real Exam Qty:40-60
Exam Duration:90 minutes
Available Languages:English
Recommended Training:Cisco QoS Training (Cisco Learning Network)
CCNP Service Provider Learning Path
Exam Registration:Cisco Certification Registration
Pearson VUE Cisco Exams
Sample Questions:Cisco 642-785 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE testing centers or online proctored exam
Pre Condition:Recommended: CCNA or equivalent networking knowledge; Cisco Service Provider or CCNP-level experience is beneficial
Official Syllabus URL:https://learningnetwork.cisco.com

Cisco 642-785 Exam Syllabus Topics:

SectionObjectives
Policing and Shaping- Traffic shaping mechanisms and use cases
- Traffic policing concepts and configuration
Congestion Management and Avoidance- Congestion avoidance (WRED)
- Queuing mechanisms (LLQ, CBWFQ)
QoS Classification and Marking- Packet classification methods (ACLs, NBAR)
- Marking techniques (DSCP, CoS, IP Precedence)
Service Provider QoS Implementation- MPLS QoS and DiffServ tunneling
- MQC (Modular QoS CLI) framework
QoS Troubleshooting and Monitoring- Verification tools and commands
- Identifying QoS misconfiguration issues
QoS Fundamentals- Traffic characteristics and service requirements
- QoS models (Best Effort, IntServ, DiffServ)

Cisco Maintaining Cisco Service Provider Quality of Service (MSPQS) Sample Questions:

Question #1

Refer to the exhibit.

The service provider uses a three-class service provider QoS model (real-time, critical, best effort). The provider receives reports from a customer about poor quality on their multimedia conferences. The provider recently updated their profiles to include multimedia conferencing (af41) to their real-time class, which includes voice (ef). What are the two most likely causes of this problem? (Choose two.)

  • A. The MPLS experimental 3 is in the SP-CRITICAL-DATA class, not the SP_REALTIME class.
  • B. The class map for SP-REALTIME does not include the DSCP values for multimedia conferences and voice traffic.
  • C. The SP-CRITICAL-DATA class should not use random detect for multimedia traffic.
  • D. Multimedia conferencing is included in the SP-CRITICAL-DATA class.
  • E. The SP-REALTIME class should include mpls experimental 4, not 5.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #2

Refer to the exhibit.

Which statement is correct?

  • A. This policy will police traffic at the ingress and egress directions.
  • B. Packets marked with IP Precedence 5 that conforms to the committed rate will be marked with MPLS EXP 5 then transmitted.
  • C. This is a dual-rate policing example.
  • D. Packets marked with IP Precedence 5 that exceeds the committed rate will be marked with MPLS EXP 5.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

DRAG DROP
Drag and drop mechanisms on the left to their corresponding uses on the right. Some mechanisms may not used.

Reveal Solution  Discussion  0

Correct Answer:

Question #4

A service provider will apply this policy at which of these interfaces?
interface Gi1/1 service-policy output SP-POLICY ! policy-map SP-POLICY class TRAFFIC-CLASS-1 police rate percent 20 conform-action transmit exceed-action drop priority ! class TRAFFIC-CLASS-2 bandwidth percent 50 queue-limit 800 ms random-detect exp 3 280 ms 490 ms ! class class-default queue-limit 500 ms random-detect exp 1 200 ms 350 ms random-detect exp 0 100 ms 200 ms ! end-policy-map ! class-map match-any TRAFFIC-CLASS-1 match dscp ipv4 45 ef cs6 match mpls experimental topmost 5 6 end-class-map ! class-map match-any TRAFFIC-CLASS-2 match dscp ipv4 cs2 af21 af23 af31 af32 af33 35 37 match mpls experimental topmost 3 end-class-map !

  • A. PE interface toward P
  • B. CE interface toward PE
  • C. P interface toward PE
  • D. PE interface toward CE
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

When the RFC 3270 Uniform mode is used, the PHB at the egress router is based on which of these?

  • A. The MPLS VPN label EXP value.
  • B. The packet is re-evaluated, remarked, and the PHB is based on this new marking.
  • C. The topmost MPLS label EXP value.
  • D. The Differentiated Services field value in the IP packet header.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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