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Updated: May 26, 2026
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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
1. You are trying to access the GUI of Cisco Unified Communications Manager. However, it displays a "not accessible" error. In Cisco Unified Serviceability, which two services should you check for and ensure are running on the Control Center - Network Services page? (Choose two.)
A) Cisco Trust Verification Service
B) Cisco Tomcat Stats Servlet
C) Cisco Certificate Expiry Monitor
D) Cisco CallManager
E) System Application Agent
F) Cisco Tomcat
2. Refer to the exhibits.
The HG_MRG that is shown in the exhibit is assigned to an MRGL, which is configured at the HQ phones.
A call exists between two HQ phones that use G.711 codec. When one of the HQ users attempts to conference a BR phone across the WAN, the conference fails. The SDI trace shows an error "No transcoder device configured."
Which statement indicates the correct resolution or reason for the issue?
A) The BR phone does not have access to a transcoder
B) The CFB_2 bridge should be removed from the HQ_MRG and assigned to an MRG that is not assigned to an MRGL
C) The BR phone does not have access to the CFB_2 bridge
D) The BR phone does not have access to the HO_Conf bridge
E) The CFB_2 bridge should be listed last in the HO_MRG
3. In a Cisco Unified Communications Manager (CUCM) cluster, you receive a Database Communication Error when you attempt to login to the Publisher server. You need to resolve this issue.
Which two solutions should you try to resolve this issue? (Choose two.)
A) Restart the DBL service on the publisher.
B) Reboot all nodes in the cluster.
C) Revert the changes for hostname or IP address on the Publisher server.
D) Restart the DNS service in the cluster.
E) Verify and ensure that the replication is working on all nodes in the cluster.
F) Modify the hostname for all Subscriber nodes in the cluster.
4. Which size is the jitter buffer of the Cisco MTP transcoder?
A) 45 - 60 ms
B) 25 - 50 ms
C) 10 - 30 ms
D) 20 - 40 ms
5. The G.729 codec is configured for branch office phones that call across the WAN link to headquarters. Cisco Unity Connection in headquarters is configured to accept only the G.711 codec. Branch users currently cannot access their voicemail.
Which solution is best to enable voicemail for branch users and minimize WAN bandwidth utilization per call?
A) Enable transcoding resources on Cisco Unified Communications Manager.
B) Enable transcoding resources on Cisco Unity Connection.
C) Enable transcoding resources on the branch office gateway.
D) Enable transcoding resources on the headquarters gateway.
Solutions:
| Question # 1 Answer: D,F | Question # 2 Answer: E | Question # 3 Answer: C,E | Question # 4 Answer: D | Question # 5 Answer: D |
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