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Updated: Sep 12, 2026
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Avaya 6103 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya ERS 8000 and Avaya VSP 9000 Implementation Exam |
| Exam Number: | 6103 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | 125 USD |
| Exam Format: | Multiple-choice, Scenario-based |
| Real Exam Qty: | 60–70 |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) Avaya Services Technical Associate (ASTA) |
| Available Languages: | English |
| Passing Score: | 69%–70% |
| Recommended Training: | Avaya Official Learning |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Avaya 6103 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | No formal prerequisites; recommended hands-on experience with Avaya ERS 8000 and VSP 9000 switches and basic networking knowledge |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 6103 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Components | 20% | - ERS 8000 hardware and software architecture - System boot process and firmware management - Switch fabric, supervisor and line card modules - VSP 9000 hardware and software architecture |
| Topic 2: Security, Monitoring and Troubleshooting | 15% | - Implementation validation and troubleshooting - Access control and authentication - System logging and monitoring - Port security and 802.1X |
| Topic 3: Layer 2 Configuration | 25% | - VLAN configuration and trunking - Link aggregation and load balancing - MLT, SMLT and IST redundancy protocols - Spanning Tree Protocol (STP/RSTP/MSTP) |
| Topic 4: Installation and Initial Setup | 20% | - Hardware installation and cabling - Initial configuration and system setup - Management access configuration - Software installation and upgrade |
| Topic 5: Layer 3 and Advanced Features | 20% | - IP routing and static routes - VRRP and high availability - OSPF and BGP configuration - VRF and VLAN virtualization |
Avaya ERS 8000 and Avaya VSP 9000 Implementation Sample Questions:
When troubleshooting an issue with an ERS 8000, running version 7.2, a technician notices that the "Online" LED is steady amber for longer than 3 minutes. This is an indication of a software incompatibility.
What is the first step in resolving this issue?
- A. Use the show log command to check the system log for indications of communication problems.
- B. Use the show compatibility command to verify that all software running is compatible.
- C. Reboot the switch using the boot flags to force the switch to auto-update the software.
- D. Use the show chassis command to look for software versions running on the switch.
What will the boot flag ftpd do to your system on startup?
- A. enable the FTP Server daemon
- B. disable the FTP Server daemon
- C. allow the TFTP transfer of configs
- D. allow FTP traffic the highest DSCP
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A technician has installed the Advanced License. After initial configuration of an ERS 8000 system, the technician must also configure VRF for use on the network.
Which license enables the use of VRF?
- A. the Advanced license
- B. the Premier license
- C. the VRF License
- D. the Base license
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During a power-on or cold-start sequence, at which stage can the flags to change the operational environment of the switch be set?
- A. the image search
- B. the boot monitor prompt
- C. the boot configuration prompt
- D. the system test
Given the following syntax:
config ethernet <ports> ip create <ipaddr/mask> <vid> [mac_offset <value>]
Which action is depicted in the command above?
- A. Assign an IP address and a VLAN Id to the module.
- B. Assign the DNS attributes and a server to the switch.
- C. Assign the DHCP attributes to a given VLAN.
- D. Assign an IP address and a VLAN Id to a port.
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