Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer who administers Microsoft Lync Server 2013 Enterprise servers in his company. The pool named lync.contoso.com is configured with the session initiation protocol (SIP) domain contoso.com.
Users who are running Lync Mobile on their mobile devices report that when they attempt to retrieve calendar information, they receive an error that references a Microsoft Exchange Web Services connectivity issue. You need to ensure that users are able to receive calendar information from Lync Mobile devices. What should you do?

A) Reconfigure Dynamic Host Configuration Protocol (DHCP) option 120 to point to DC1.contoso.local.
B) Reconfigure Dynamic Host Configuration Protocol (DHCP) option 43 to point to EnterpriseCA.contoso.local.
C) Create the following host record in DNS: Autodiscover.contosc.com A 192,168.10.4
D) Create the following service record in DNS: _lyncdiscover._ccp.contoso.com SRV Priority 0, weight 0, port 5061, Lync.contoso.com

2. You support Microsoft Lync Server 2013 servers in your customer's network. The network is isolated from Internet with a firewall. Users report voice and video communication problems while communicating with external participants. You need to verify port availability for audio/video communication on the Edge Server. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Check TCP port 8057.
B) Check TCP port 5061.
C) Check UDP port 3478.
D) Check TCP port 4443.
E) Check TCP port 443.

3. DRAG DROP You support a Microsoft Lync Server 2013 environment.
A customer reports that they are receiving alerts from the voice gateway and that outbound calls are failing due to no trunks being available. You need to diagnose the issue. You decide to collect performance counters to determine the reason that calls are failing. Which
Performance Monitor counter or counters should you select, on which server or servers? (To answer, drag the appropriate counter and server to the correct location or locations in the Solution area. Each voice counter and server may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

4. You administer Microsoft Lync Server 2013 Enterprise servers in your company network. Your network environment includes the following:
-A single Front End Server named Lync2013FE
-A single Back End Server named Lync2013BE
-An Edge Server named Lync2013Edge You delegate the CsServerAdministrator role to User1. You want User1 to manage installation and deployment of device updates for Lync 2013 devices. User1 fails to import a device update package on the Lync 2013 server due to insufficient permissions. You need to ensure that User1 has the minimum permissions required to install and manage updates for Lync devices. What should you do?

A) Grant User1 membership to the RTCUniversalUserAdmins group.
B) Assign User1 the CsVoiceAdministrator role.
C) Assign User1 the CsLocationAdministrator role.
D) Grant User1 membership to the RTCUniversalServerAdmins group.

5. DRAG DROP You support Microsoft Lync Server 2013 servers in your customer's company network.
All computers in the network are members of an Active Directory Domain Services (AD DS) domain named corp.contoso.com.
The Session Initiation Protocol (SIP) domain name is contoso.com. You configure the Autodiscover service to support external mobile device users. Mobile device users running Windows Phone or Apple iOS report that they are unable to sign in to the Lync Mobile Client. You verify that you are able to
-Establish a telnet session from an external computer to host lyncdiscover.contoso.com on port 80.
-Sign in to Lync by manually entering the URL https://lync.contoso.com/Autodiscover/autodiscoverservice.svc/Root. You need to ensure that external users running Windows Phone or Apple iOS are able to automatically sign in to Lync. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

Solutions: