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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?

A) Grid Orientation curriculum
B) Statement of work (SOW)
C) Policies & settings documentation
D) Roles and responsibilities matrix
E) Communications plan

2. Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A) Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
B) Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
C) Provides employees the ability to create custom workflows for their everyday use cases.
D) Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
E) Allows employees of the organization to install and use pre-approved apps without submitting an app request.

3. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B) The Slack Consultant provides subject matter expertise during the project implementation.
C) The Slack Consultant will be the primary point of contact post-project completion.
D) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.

4. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
B) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
C) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
D) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels

5. During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A) Secondary
B) Social
C) External
D) Global

Solutions: