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Salesforce Certified Slack Administrator Sample Questions:

1. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B) The number of messages posted in the #help-hr triage channel over the past 30 days
C) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
D) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message

2. You're a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended?
(Select the TWO best answers.)

A) Send all app approval requests to app managers in a Slackbot message.
B) Restrict apps that aren't already used by your organization.
C) Turn on app approval so members can only install apps that have been pre-approved.
D) Send all notifications to a specific channel that includes all app managers for app approval.
E) Instruct app requestors to post a business justification in #help-admins when requesting apps.

3. You're an Org Owner at a financial company and administer 20 workspaces on a Slack Enterprise Grid plan.
Your company is concerned about staying in compliance with government-mandated regulatory requirements across all communication tools.
What is the first step you should take to ensure that communications remain compliant for your company?
(Select the best answer.)

A) Promote a member of your compliance team to Org Owner.
B) Meet with your compliance and legal teams to set policies for Slack at your company.
C) Implement eDiscovery within Slack to ensure that all communications are archived.
D) Implement a 24-hour retention policy in Slack to ensure that sensitive communications are removed within a day.

4. Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

A) Archive the channel and create a new channel to eliminate the noise.
B) Encourage employees to direct message the HR team with questions and confidential information.
C) Limit the posting permissions to Org Admins, plus specific people.
D) Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.

5. Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?

A) Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".
B) Use a third-party eDiscovery app to retrieve and store data in a data warehouse.
C) Turn on Corporate exports to retrieve private data and store it elsewhere.
D) Enable DLP and quarantine all messages and files that need to be archived.

Solutions: