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As we all know, the Oracle Service Center 2021 Implementation Essentials exam is one of the most recognized exams nowadays. The certification of Oracle Oracle Service Cloud Cross-Channel Contact Center not only represents a person's test capabilities, but also can prove personal ability of individuals that whether they can deal with high-tech questions or other professional issues or not. Our 1Z0-1038-21 actual test questions: Oracle Service Center 2021 Implementation Essentials are one of the greatest achievements of my company which have been praised by the vast number of consumers since it went on the market. There is no doubt that the 1Z0-1038-21 test quiz will be the best aid for you. Let us take a look of the features of them as follows.
Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Standard Reporting Tools
|
| Topic 2: Service Processes and Case Management | - Agent Productivity Tools
|
| Topic 3: API and Integration | - JavaScript API Events
|
| Topic 4: User Interface Customization | - Message Templates and Branding
|
| Topic 5: Service Center Configuration and Setup | - User Authentication and Access
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
Which three statements are true about navigation sets?
- A. Using navigation sets,you can configure which quick search reports can be seen.
- B. Using navigation sets, you can configure whether to show the Home navigation pane or not.
- C. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
- D. Using navigation sets, you can define what new objects can be created by using the File menu.
- E. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
- F. The same navigation set can be set for different interfaces.
Correct Answer: A,B,F 🗳️
Which two are non-CRUD operations?
- A. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- B. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- C. UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);
- D. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- E. ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
- F. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
Correct Answer: A,B 🗳️
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- C. by configuring settings at the time of creation of the custom object
- D. by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
Correct Answer: A 🗳️
In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Removing fields in the workspaces
- B. Utilizing workflows and splitting functionality into more than one workspace
- C. Placing objects on different tabs and splitting the loading across multiple tabs
- D. Creating multiple workspaces per business function and assigning to different profiles
Correct Answer: D 🗳️
Which two statements are true about mailboxes?
- A. Techmail isresponsible for pulling emails from single or multiple mailboxes.
- B. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
- C. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- D. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
- E. The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
Correct Answer: A,B 🗳️
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