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Last Updated: Oct 06, 2026
No. of Questions: 97 Questions & Answers with Testing Engine
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Oracle 1z0-1038-22 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2022 Implementation Professional |
| Exam Number: | 1Z0-1038-22 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Oracle certifications generally do not expire, but certification versions are tied to specific product releases. |
| Available Languages: | English |
| Exam Price: | USD 245 |
| Related Certifications: | Oracle Service Center 2022 Certified Implementation Professional |
| Exam Format: | Multiple Choice |
| Passing Score: | 68% |
| Real Exam Qty: | 55 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or test center delivery through Oracle Certification program. |
| Pre Condition: | No formal prerequisite exam required. Oracle recommends hands-on implementation experience with Oracle Fusion Service / Oracle Service Center solutions. |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z0-1038-22 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and Extensions | - Application Integration
|
| Service Requests and Workflows | - Request Management
|
| Case Management | - Case Processing
|
| Analytics and Reporting | - Reporting Capabilities
|
| Service Center Overview and Architecture | - Service Center Fundamentals
|
| Knowledge Management | - Knowledge Base Administration
|
| Implementation and Configuration | - Initial Setup
|
Oracle 1z0-1038-22 Exam: Engine Answers
The Oracle Service Center 2022 Implementation Professional is Oracle's certification exam for Oracle Service Cloud Cross-Channel Contact Center, at the Professional level. It's demanding enough to intimidate — timed practice is the cure. Related credentials include Oracle Service Center 2022 Certified Implementation Professional.
90 minutes for 55 questions. The ActualTestsQuiz APP engine imitates the real test — set timed exams, mark performance, point out mistakes — so exam day feels rehearsed.
The Oracle Service Center 2022 Implementation Professional blueprint spans 7 domains — including Service Requests and Workflows, Case Management, Knowledge Management. The complete outline above lists every subtopic; our IT staff keep the material aligned daily.
No formal prerequisite exam required. Oracle recommends hands-on implementation experience with Oracle Fusion Service / Oracle Service Center solutions. Eligibility rules change over time, so verify the current requirements on the official page (official 1z0-1038-22 exam page) before registering.
USD 245 per attempt, 68% to pass. Retakes cost the full fee — practice whenever you want with the 97 practice questions for the 1z0-1038-22 exam at ActualTestsQuiz.
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Yes — download the free Oracle Service Center 2022 Implementation Professional demo and feel the engine before paying. Purchases include 365 days of free updates by email; renew afterward at 50% off.
Oracle Service Center 2022 Implementation Professional Sample Questions:
Which five actions should you perform to configure advanced routing?
- A. Add Access Control to a navigation set.
- B. Create an advanced routing incident queue.
- C. Add product and category fields to the Live Help page of the Customer Portal.
- D. Assign advanced routing permissions to a profile.
- E. Create and activate a rule to route incidents to the advanced routing incident queue.
- F. Define products and categories.
- G. Assign guided assistance permission to a profile.
- H. Configure collaboration with external users who are not agent desktop users.
Correct Answer: A,D,E,F,H 🗳️
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
- B. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
- C. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
- D. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
Correct Answer: B 🗳️
Which two statements are true about chat surveys?
- A. You can create a chat rule to pop up a transactional survey at the end of a chat session.
- B. You cannot link customer data back to the chat that is submitted.
- C. You can create a chat rule to email a transactional survey to a customer after a chat session.
- D. You can send a chat survey only while a customer is on the chat.
Correct Answer: A,C 🗳️
In which two scenarios would you use multiple interfaces?
- A. When new business processes need to be supported other than the standard contact center
- B. When your business operates in different lines of business
- C. When multiple languages need to be supported
- D. When you need multiple channels enabled such as email, chat, and web self-service
- E. When your portal needs the support of different channels for login
Correct Answer: B,C 🗳️
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- B. The Browser User Interface (BUI) workspace is not using the standard workspace.
- C. Check if the exported file was generated by a product version that is older than the existing product version.
- D. The hash value during import doesn't match the hash declared at the end of the rile.
Correct Answer: B 🗳️
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