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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

A) Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration
B) Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.
C) Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.
D) Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets

2. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A) An account record with record type Service Aggregator
B) An account record with record type Consumer
C) An account record with record type Service
D) An account record with record type Billing

3. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Check available field service time slots for the week.
B) Accurately confirm and verify customer details.
C) Confirm customer entitlements for field service appointments.
D) See a list of all service and work types available in the system.

4. An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

A) Service Cloud
B) Marketing Cloud
C) Sales Cloud
D) Communications Cloud

5. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
B) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
C) The Energy and Utilities Cloud data model is required for OmniStudio.
D) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.

Solutions: