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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Asset Tagging
B) Installation
C) Defective Media Retention
D) Tracking and Recovery Services

2. Which statement is true?

A) HP earned several recognitions for quality of support experience and excellence in operations.
B) No manufacturer can support HP devices better than HP.
C) More than 60% of customers rated the service provided by HP as excellent.
D) HP provides the exact same service experience in more than 80 countries worldwide.

3. Which HP Care Pack Service response is sold most often?

A) Onsite services
B) Offsite services
C) Defective media retention
D) Next-business-day, onsite

4. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) PC Tracking and Recovery HP Care Pack Service
B) Asset Tagging HP Care Pack Service
C) Travel HP Care Pack Service
D) Onsite HP Care Pack Service
E) Offsite HP Care Pack Service

5. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services allow you to choose from various options that best suit your needs.
B) HP standard warranty offers limited support for a short time period.
C) HP Services ensure that your equipment stays up and running.
D) HP Services give you predictability and greater control of TCO.

Solutions: