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Avaya Oceana® Solution Support Sample Questions:

1. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) CSC
B) Work Assignment
C) UCM
D) Context Store

2. Refer to the exhibit.

A) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
D) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.

3. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
B) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
C) It is an agent selection component based on attribute matching across all channels.
D) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

4. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to WA with chat attributes for a suitable agent.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED workflow requests chat attributes for the Context Id from C Store.
D) ED sends a resource request to CS with chat attributes for a suitable agent.
E) ED sends a resource request to WA and invites the agent to a chat room.

5. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A) In the System Manager on the Server Management
B) In the System Manager on the Cluster Administration under Backup and Restore Job Status
C) In the System Manager on the Avaya Breeze
D) In the System Manager on the Server Administration under Backup and Restore Job Status

Solutions: