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Updated: Aug 08, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
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Reference: https://support.apple.com/en-us/HT205734
Apple MAC-16A Exam Overview:
| Certification Vendor: | Apple Inc. |
| Exam Name: | ACMT 2016 Mac Service Certification Exam |
| Exam Number: | MAC-16A |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-Based |
| Exam Duration: | 90–120 |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 50–70 |
| Related Certifications: | ACMT ACMP (Apple Certified Mac Professional) |
| Available Languages: | English, Japanese, Simplified Chinese, Latin American Spanish |
| Exam Price: | $150 USD |
| Passing Score: | 80% |
| Recommended Training: | AppleCare Service Training for ACMT 2016 |
| Exam Registration: | AppleCare Service Training Portal Pearson VUE Apple Certification Registration |
| Sample Questions: | Apple MAC-16A Sample Questions |
| Exam Way: | Onsite at authorized testing centers / Online proctored via Pearson VUE |
| Pre Condition: | Recommended 6+ months hands-on experience servicing Mac computers; no mandatory prerequisite exam |
| Official Syllabus URL: | https://support.apple.com/en-us/HT205734 |
Apple MAC-16A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service & Customer Best Practices | 5% | - Apple service policies and compliance - Customer communication and documentation |
| Topic 2: Safety & Service Fundamentals | 20% | - ESD protection and handling guidelines - Electrical and mechanical safety procedures - Use of Apple service tools and documentation |
| Topic 3: OS X El Capitan & Software | 25% | - File systems, permissions, and network configuration - System preferences, user accounts, and security - Installation, recovery, and startup process |
| Topic 4: Mac Hardware Architecture | 25% | - Power systems, display, storage, and peripherals - Identification of Mac models and components - Internal hardware layout and connectivity |
| Topic 5: Troubleshooting & Repair | 25% | - Hardware and software issue isolation - Systematic diagnostic methodologies - Replacement procedures and verification |
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