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Updated: Sep 13, 2026
No. of Questions: 94 Questions & Answers with Testing Engine
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Apple 9L0-010 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Macintosh Service Certification Exam |
| Exam Number: | 9L0-010 |
| Exam Format: | Multiple choice questions |
| Related Certifications: | Apple Certified Macintosh Technician (ACMT) |
| Available Languages: | English |
| Sample Questions: | Apple 9L0-010 Sample Questions |
| Exam Way: | Apple authorized testing delivery method. |
| Pre Condition: | Candidates should have experience servicing and troubleshooting Apple Macintosh computers. |
Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Macintosh Hardware | - Hardware Repair Procedures - Hardware Identification and Specifications - Macintosh System Components |
| Macintosh Operating System Support | - Mac OS Installation and Configuration - System Administration - User Support and Maintenance |
| Macintosh Troubleshooting | - Software Troubleshooting - Hardware Diagnostics - System Recovery and Repair |
| Apple Service Procedures | - Service Documentation and Resources - Repair Safety and Handling Procedures |
Apple Macintosh Service Certification Sample Questions:
Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE
- A. Remove and reinsert the card with a third party SD card adapter.
- B. Reset the SMC.
- C. Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
- D. Force the card into the slot.
- E. Reset PRAM.
- F. Back up user data, then erase and reinstall Mac OS X.
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Which of following is not a good step to take when working onsite on computer?
- A. Wear a grounded ESD wrist strap.
- B. Place part on the floor.
- C. Use a grounded ESD mat.
- D. Check the polarity of the grounded power outlet.
A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
- A. Look for cracks, dents or scratches on the exterior of the system
- B. Check for any unusual odors coming from the system, which might indicate spill damage
- C. Open the hard disk drive to check for scratches or dust inside
- D. Connect the system to external speakers to check for sound output
- E. Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
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Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011
- A. Handling by the edges
- B. Tightening the battery screws only finger tight
- C. Use both hands when removing the battery
- D. Squeezing the cell packs
What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
- A. EMI clips
- B. Large heat sink
- C. Video card
- D. Battery connector
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