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Updated: Sep 18, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Available Languages: | Italian, English, Japanese, Spanish, Chinese, Portuguese, German, French |
| Related Certifications: | ITIL 4 Foundation |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Know the purpose and key terms of 15 ITIL practices | - Incident Management - Continual Improvement - Service Request Management - Information Security Management - Deployment Management - Relationship Management - Monitoring and Event Management - Service Desk - Problem Management - Service Level Management - Change Control - Release Management - Service Configuration Management - IT Asset Management - Supplier Management |
| Topic 2: Understand the four dimensions of service management | - Organizations and People - Partners and Suppliers - Information and Technology - Value Streams and Processes |
| Topic 3: Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Topic 4: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Collaborate and promote visibility - Start where you are - Optimize and automate - Keep it simple and practical - Think and work holistically - Progress iteratively with feedback - Focus on value |
| Topic 5: Understand the activities of the service value chain | - Improve - Plan - Design & Transition - Engage - Deliver & Support - Obtain/Build |
| Topic 6: Understand the purpose and components of the ITIL service value system | - Governance - Continual Improvement - Service Value Chain - Practices - Guiding Principles |
EXIN ITIL 4 Foundation Sample Questions:
Which practice guarantees that users have a range of access channels to choose from to report problems?
- A. Service level management
- B. Change enablement
- C. Service desk
- D. Incident management
Correct Answer: C 🗳️
What ensures that service providers and service consumers continue to create value together?
- A. Service level management
- B. Service relationship management
- C. Service consumption
- D. Service offerings
Correct Answer: B 🗳️
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
- A. Service configuration management
- B. Deployment management
- C. Problem management
- D. Service desk
Correct Answer: D 🗳️
Which practice has a strong influence on the user experience and perception of the service provider?
- A. Service level management
- B. Change enablement
- C. Service desk
- D. Supplier management
Correct Answer: C 🗳️
Which is one of the MAIN concerns of the 'design and transition' value chain activity?
- A. Understanding stakeholder needs
- B. Meeting stakeholder expectations
- C. Understanding the organization's vision
- D. Ensuring service components are available
Correct Answer: B 🗳️
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