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Updated: Jul 29, 2026
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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Related Certifications: | ITIL 4 Foundation |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese, Italian, Portuguese |
| Exam Format: | Multiple Choice |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the four dimensions of service management | - Partners and Suppliers - Information and Technology - Organizations and People - Value Streams and Processes |
| Understand the key concepts of service management | - Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Know the purpose and key terms of 15 ITIL practices | - Monitoring and Event Management - Service Configuration Management - Supplier Management - Problem Management - IT Asset Management - Service Request Management - Change Control - Service Desk - Continual Improvement - Incident Management - Relationship Management - Service Level Management - Release Management - Information Security Management - Deployment Management |
| Understand the activities of the service value chain | - Deliver & Support - Engage - Obtain/Build - Plan - Improve - Design & Transition |
| Understand the purpose and components of the ITIL service value system | - Guiding Principles - Governance - Practices - Continual Improvement - Service Value Chain |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Keep it simple and practical - Optimize and automate - Focus on value - Start where you are - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback |
EXIN ITIL 4 Foundation Sample Questions:
1. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
A) Optimize and automate
B) Think and work holistically
C) Start where you are
D) Focus on value
2. How does the 'incident management' practice set user expectations?
A) By automated matching of incidents to known errors
B) By using collaboration tools to communicate effectively
C) By agreeing, and communicating target resolution times
D) By assigning resources to ensure that all incidents are resolved as quickly as possible
3. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.
A) outcomes
B) services
C) IT assets
D) organizations
4. Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
A) Service desk
B) Change control
C) Supplier management
D) Relationship management
5. Which step of the 'continual management model' defines measurable targets?
A) What is the vision?
B) Where do we want to be?
C) How do we get there?
D) Where are we now?
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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