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Updated: Jul 24, 2026
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SAP C_C4C12_1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C_C4C12_1811 |
| Available Languages: | English |
| Exam Format: | Multiple-choice, Scenario-based, Single/multiple response |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Passing Score: | 61% |
| Exam Price: | USD $200–$500 (varies by region and subscription type) |
| Certificate Validity Period: | Typically 2 years |
| Recommended Training: | C4C10 – SAP Cloud for Customer Implementation SAP Learning Hub – C4C / Sales Cloud Curriculum |
| Exam Registration: | SAP Certification Hub (CER006) SAP Training & Certification Shop |
| Sample Questions: | SAP C_C4C12_1811 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub; Onsite at authorized Pearson VUE / SAP training centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud / Cloud for Customer and hands-on experience recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c12_1811-sap-certified-application-associate-sap-sales-cloud-1811 |
SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product and Pricing | 8%–12% | - Price lists and discount determination - Pricing configuration - Product master data |
| Topic 2: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 3: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 4: Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Topic 5: User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Topic 6: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Document flow and status management - Quote creation and processing |
| Topic 7: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 8: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 9: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 10: Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Lead qualification and conversion - Sales methodology configuration |
| Topic 11: Reporting and Analytics | 8%–12% | - Data sources and key figures - Custom report creation - Standard reports and dashboards |
| Topic 12: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 13: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 14: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 15: Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. What must you define to enable upsell and downsel product recommendations in sale quotes?
A) Product groups
B) Product categories
C) Product hierarchies
D) Product lists
2. What options do you have when you create an activity plan? (2 correct answers)
A) Include tasks with notes and attachments
B) Create follow-up quotes, orders, and opportunities
C) Define if tasks are mandatory
D) Add product feedback
3. Which of the following configuration options can you use to restrict Lead conversion actions?
A) Status
B) Reasons
C) Qualifications
D) Sources
4. You need to import buying center relationships into your buying center from contacts. What must you ensure for the import to be successful?
A) The buying center must include all the contacts mentioned in the opportunity
B) The opportunity must include all the contacts from the account master
C) The opportunity must include all the contacts mentioned in the buying center
D) The buying center must include all the contacts from the account master
5. Which of the following priorities are available for SAP Cloud for Customer ticket response times? Choose the correct answers.
A) Urgent
B) Immediate
C) Medium
D) Very high
E) Low
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A,B,E |
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