Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as
100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

A) Develop a custom solution using scheduled Apex to send emails.
B) Recommend Marketing Cloud Account Engagement.
C) Recommend Marketing Cloud Personalization.
D) Set up scheduled flows to handleemail sending and tracking.

2. Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

A) Utilize Service Cloud Email to Text Message.
B) Embed third-party messenger tools.
C) Utilize Service Cloud and LiveMessage.
D) Utilize Marketing Cloud and MobileConnect.

3. Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

A) Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
B) Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
C) Do partners need to do complex configurations or create their special pricing?
D) What do we need to invest in order to build the channel and where does that investment come from?

4. Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

A) Migrate all complaint records m the Case object to provide a 360-degree customer view.
B) Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
C) Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
D) Migrate archived data to Heroku and active and semi-active data to Salesforce.
E) Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.

5. Refer to the images below:



As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?

A) Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
B) Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
C) Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
D) Option D, utilizing an external ETL tool to batch load the records into Salesforce

Solutions: