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| Section | Weight | Objectives |
|---|---|---|
| Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Service Cloud | 10% | - Case management and automation - Service process design |
| Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| Discovery and Customer Success | 25% | - Discovery artefacts (e.g., Reference Architecture diagram) - Quantitative and qualitative objectives to measure project success - Customer-centric discovery techniques |
1. The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
A) Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
B) Grant access to resellers and partners by providing Customer Community Plus licenses.
C) Grant access to resellers and partners byproviding Partner Community licenses.
D) Grant access to resellers and partners by providing Customer Community licenses.
2. Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart- to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers
A) Cart and Order record owners are mapped to Quote and Quote Line record owners.
B) The source for the data feed to ERP is the CPQ Order object.
C) Product and Pricing are set up with CPQ as the source of record.
D) All data points on products should be mapped and replicated between CPQ and B2B Commerce.
3. Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?
A) A MuleSoft Application Document complete with integration patterns
B) A Reference Architecture Diagram complete with system of record notation
C) A Salesforce ERD Document complete withfield definitions
D) A future state roadmap detailing all of the implementation phases
4. A Solution Architect that been hired to consultAce Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce.
Ace Computers expects to have large data volumes and wants to minimize impact on end-useroperations during business hours.
Which integration solution should the Solution Architect recommend for the company's business needs?
A) MuleSoft Anypoint Platform
B) Salesforce Data Loader
C) MuleSoft Composer
D) Platform Events
5. Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?
A) Enable External Sharing Model to create external organization-wide defaults.
B) Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
C) Make internal organization-wide defaults Public Read Only to create external visibility.
D) Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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