Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use data raptor to assist with integration and introduce several manual task into the flow.
B) Use call out to fully automate the flow so that no manual steps are required
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use the integration procedure to manage the various task that technician need to undertake

2. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Introduce customer data management system as a part of digital transformation to keep customer data up to date

3. Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A) Are there customer specific offerings?
B) Can we rationalize products to a smaller number?
C) Which of the products are inactive?
D) Which of the provided products are still actively sold?

4. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product Service sold has a recurring charge
B) The product/service sold is high volume, one time billing event, such as a pay per view
C) The product services sold can undergo future attribute changes
D) The product services sold will have child features added in the future
E) The Product sold is a device accessory such as phone case

5. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
B) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
C) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
D) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

Solutions: