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Updated: Aug 01, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam 33810X |
| Exam Number: | 33810X |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam (online or authorized testing center depending on region) |
| Pre Condition: | Recommended familiarity with Avaya Aura platform and contact center fundamentals; prior experience in telephony or unified communications is beneficial. |
Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance | - Troubleshooting and optimization
|
| Topic 2: Solution Design Requirements | - Design considerations
|
| Topic 3: Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Topic 4: System Integration | - Telephony and SIP integration
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
A) Messaging (AAM)
B) Context Store Snap-In
C) Co-browse Snap-In
D) Multimedia Messaging
2. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
A) Physical Mid-Range Server
B) VMware High-End Server
C) VMware Mid-Range Server
D) Physical Entry-Level Server
3. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
A) Dialogue Designer
B) Co-browse
C) Work Assignment
D) Context Store
4. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A) Avaya Breeze® Platform
B) Avaya IX™ Workspaces
C) Avaya Control Manager
D) Avaya IX™ Workforce Engagement
5. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
A) Avaya Multimedia Messaging
B) Presence Service
C) Engagement Assistant
D) Microsoft Lync
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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