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Updated: Sep 10, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) - SME Communications Avaya IP Office Platform Certifications |
| Passing Score: | Not publicly disclosed by Avaya |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Price: | $125 USD |
| Real Exam Qty: | 90–103 |
| Recommended Training: | Avaya IP Office Administration and Maintenance Avaya SME Communications Support Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Avaya official training and hands-on experience with IP Office / SME Communications solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security and Administration | 15% | - Access Control and Permissions
|
| Maintenance and Troubleshooting | 35% | - System Monitoring and Diagnostics
|
| Installation and Configuration | 30% | - IP Office Setup
|
| SME Communications Solution Architecture | 20% | - IP Office Platform Overview
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
- A. None
- B. H.450
- C. QSIG-B
- D. IP Office SCN
- E. QSIG-A
Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
- A. This sets the ports used by the IP Office for the Real Time Protocol (RTP).
- B. This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
- C. This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
- D. This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?
- A. SNMP
- B. MAPI
- C. IMAP
- D. UMS Web
A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
- A. 2U
- B. 8U
- C. 12U
- D. 6U
Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)
- A. IP Office Manager
- B. VoiceMail Pro Client
- C. IP Office System Monitor
- D. System Status Application (SSA)
- E. Avaya phones
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