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Updated: Aug 18, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud and Edge Solutions |
| Exam Number: | 300-820 CLCEI (often misreferenced as 300-830 in some listings) |
| Exam Price: | USD 300 (varies by region) |
| Exam Format: | Multiple choice, Multiple response, Simulations / lab scenarios |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Cisco Certified Network Associate (CCNA) CCNP Collaboration Core (350-801 CLCOR) Cisco Collaboration Cloud and Edge Solutions (CLCEI) |
| Recommended Training: | Cisco Learning Network – Collaboration Track Cisco Official Training (CLCEI / Collaboration Cloud and Edge) |
| Exam Registration: | Cisco Certification Exams Portal Pearson VUE Cisco Exams |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (Pearson VUE) |
| Pre Condition: | Recommended: CCNP Collaboration Core exam (350-801 CLCOR) or equivalent knowledge of enterprise collaboration systems |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 2: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 3: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 4: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 5: Edge and Expressway Deployment | - Cisco Expressway configuration
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?
A) Browser certificate pinning
B) Queue overflow thresholds
C) Dial plan and outbound ANI policies
D) Desktop JSON restrictions
2. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?
A) Review the Webex Contact Center Flows configuration.
B) Review the Webex Contact Center Analyzer that checks the call logs.
C) Review the Webex Contact Center Queues configuration.
D) Verify that the Webex Contact Center channels are associated.
3. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?
A) DSCP EF for voice media
B) Best-effort forwarding
C) NAT prioritization
D) Random Early Detection only
4. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)
A) queue that has skills
B) softphone of the agent registered in Webex Contact Center
C) queue that has teams
D) Interactive Voice Response using the Script Editor
E) DNIS entries in Flow Designer
5. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?
A) Customer Activity Record
B) Agent Activity Record
C) Agent Session Record
D) Customer Session Record
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C,E | Question # 5 Answer: B |
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