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Updated: Aug 27, 2026

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Cisco 300-820 Exam Overview:

Certification Vendor:Cisco
Exam Name:Implementing Cisco Collaboration Hybrid and Cloud Technologies (CLHCT) v2.0
Exam Number:300-820
Exam Duration:90 minutes
Exam Format:Multiple Choice, Multiple Answer
Real Exam Qty:Approximately 55-65
Certificate Validity Period:3 years
Exam Price:USD $300
Related Certifications:Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
CCNP Collaboration
Available Languages:English
Passing Score:Variable (Cisco does not publish a fixed passing score)
Sample Questions:Cisco 300-820 Sample Questions
Exam Way:Pearson VUE authorized testing center or Cisco-supported online proctored exam.
Pre Condition:There are no formal prerequisites. Cisco recommends 3-5 years of experience implementing and maintaining collaboration solutions and familiarity with collaboration networking technologies.
Official Syllabus URL:https://www.cisco.com/site/us/en/learn/training-certifications/exams/clhct.html

Cisco 300-820: Prerequisites

The Cisco 300-820 exam is intended for the practitioners who perform the roles of a Collaboration Engineer or a Collaboration Administrator. These individuals should have a solid understanding of networking technologies as well as key Cisco collaboration technologies. They also need to have the expertise in the Session Initiation Protocol (SIP) as well as Extensible Messaging & Presence Protocol (XMPP) signaling protocol fundamentals and be aware of collaboration call control basics of Cisco Unified Communications Manager.

There are no formal prerequisites for taking this certification test but the candidates need to develop a good comprehension of its topics to be able to tackle the exam questions. It is also recommended that the applicants have experience of at least three to five years in implementing collaboration solutions.

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Cisco WebEx Technologies – 25%

This last section revolves around the abilities of the test takers that are as follows:

  • Describing the signaling as well as media flows utilized within a Cisco WebEx Video Mesh deployment;
  • Configuring WebEx Hybrid Services/Connector (including Calendar Service, such as Microsoft Exchange, Office 365, One Button to Push; Message Service; Directory Services; Video Mesh);
  • Describing Cisco Jabber for Cloud as well as Hybrid deployments using Cisco WebEx Messenger.

It is important to mention that Cisco can add other topics to the exam syllabus without prior notice. The above-mentioned domains are just the general guidelines for the learners.

Certification Path for You to Pursue

After acquiring the CCNP Collaboration professional-level validation, it is a good idea for the candidates to opt for the next certification, i.e., the Cisco CCIE Collaboration. This is an expert-level endorsement that will teach you how to find advanced collaboration solutions by making use of the associated technologies offered by Cisco.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clcei-300-820.html

Cisco 300-820 Exam Syllabus Topics:

SectionWeightObjectives
Security10%- Security implementation
  • 1. Authentication and authorization
  • 2. Secure collaboration communications
  • 3. Certificates and trust
Collaboration Cloud Technologies15%- Cloud architecture and services
  • 1. Webex cloud architecture
  • 2. Cloud connectivity models
  • 3. Identity and authentication
  • 4. Hybrid service concepts
APIs and Programmability10%- Automation and integration
  • 1. Cisco Webex APIs
  • 2. REST API fundamentals
  • 3. Automation use cases
  • 4. Programmability concepts
Cloud Management10%- Cloud administration
  • 1. Manage users and organizations
  • 2. Troubleshoot cloud user management
Suite and Devices Configuration25%- Configuration tasks
  • 1. Configure certificate-based local gateways
  • 2. Configure Control Hub calling features such as Hot Desking and Auto Attendant
  • 3. Configure registration-based local gateways
  • 4. Configure Single Sign-On (SSO)
  • 5. Configure directory synchronization
  • 6. Configure site survivability
  • 7. Configure Hybrid Calendar Service using cloud mail services
Suite and Devices Management and Administration30%- Administration and troubleshooting
  • 1. Troubleshoot hybrid deployments
  • 2. Manage collaboration devices
  • 3. Manage Control Hub services
  • 4. Monitor collaboration services

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