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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which one of the following is the BEST description of a relationship in service asset and configuration management?

A. Describes how the configuration items (CIs) work together to deliver the services
B. Defines which software should be installed on a particular piece of hardware
C. Describes the topography of the hardware
D. Defines how version numbers should be used in a release

Question 2

Which one of the following functions would be responsible for the management of a data centre?

A. Application management
B. Technical management
C. Facilities management
D. Service desk

Question 3

Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A. All of the above
B. 3 and 4 only
C. 1, 2 and 3 only
D. 2 and 4 only

Question 4

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

A. Technology, process and service
B. Return on investment (ROI), value on investment (VOI), quality
C. Strategic, tactical and operational
D. Critical success factors (CSFs), key performance indicators (KPIs), activities

Question 5

Which of the following identifies the purpose of service transition planning and support?

A. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
B. Ensure that all service transitions are properly authorized
C. Provide overall planning for service transitions and co-ordinate the resources they require
D. To define testing scripts to ensure service transitions are unlikely to ever fail

Solutions: