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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A. Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
B. Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
C. Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
D. Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.

Question 2

How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?

A. It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
B. It partitions a configurable segment of the RAM as disk cache.
C. It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.
D. It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.

Question 3

You have run the ipconfig utility. What information generated by the utility would tell you that the computer IP address is assigned via DHCP?

A. If the IP address is 127.0.0.1 or any other IP address between 127.254.0.2 and 127.254.255.255, it is DHCP.
B. If the IP address is between 169.254.0.0 and 169.254.255.255. It is DHCP.
C. If the default gateway is 0 0.0.0. It is DHCP.
D. If the subnet mask is 0.0.0.0, it is DHCP

Question 4

Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A. drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
B. provides a soft surface to prevent scratches on the case or outer shell of the computer.
C. provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
D. provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
E. provides a dissipative connection for a wrist strap that must be worn by the service technician.

Question 5

What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)

A. Disk defragmenter should be the only program running while the disk is defragmenting.
B. Disk defragmenter does not increase the responsiveness of the operating system.
C. Disk defragmenter cannot be used with drives in RAID configuration.
D. Disk defragmenter cannot be used on SCSI drives.
E. Disk defragmenter should not be used on solid-state drives (SSD).

Solutions: