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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

Question 1

What advantage do HP Imaging and Application Services offer customers?

A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
B. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
C. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
D. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.

Question 2

A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)

A. Do you require security features such as hardware or BIOS protection?
B. Would you consider a lease-to-own solution?
C. How necessary is it for you to minimize capital expenditures?
D. How distributed is your workforce?

Question 3

Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)

A. Customer needs to focus on CapEx rather than OpEx.
B. Changing trends have had a negative impact on business performance.
C. Customer is facing increased cyberthreats.
D. Customer is not set up for remote working
E. Employees are less productive due to maintenance issues.

Question 4

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
D. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

Solutions: