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SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:

1. Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.

A) E-mail
B) Linkedln
C) Twitter
D) Facebook
E) Blogs

2. Which features are available when you create a sales forecast? (2 correct answers)

A) Multi-level categorization
B) Multi-dimensional forecasting
C) Multi-dimensional rules
D) Multi-level overrides

3. Which of the following activities can you perform when you configure territory hierarchies? (2 correct answers)

A) Upload Territory Hierarchy from Excel
B) Assign employee substitute to Territory Hierarchies
C) Define Sales Hierarchy Levels
D) Create multiple Root Hierarchies

4. Account 360 information in the Accounts view comes from both SAP ERP and BW systems. Determine whether this statement is true or false.

A) True
B) False

5. For which of the following business requirements would you use the personalization feature? (2 correct answers)

A) An administrator wants to change a standard field label to a new value
B) A sales manager wants different screen layouts assigned to two different business roles
C) A service manager wants to arrange his ticket queue with assigned to as the first column
D) A sales representative wants to modify the screen layout

Solutions: