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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

Question 1

The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads. What should the consultant recommend to resolve the issue?

A. Confirm the custom Lead Matching Rule is activated.
B. Change the criteria for the standard Lead Matching Rule.
C. Confirm the standard Lead Matching Rule is deactivated.

Question 2

Predefined groups of sales reps work collaboratively on Accounts in the Cloud Kicks (CK) sales model. Each group is also responsible for specific accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited accounts outside their scope of responsibility. CK wants to allow reps to view any account, but restrict editing to only reps who are responsible for those specific accounts.
Which step should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?

A. Change Account organization-wide defaults to Private.
B. Change Account organization-wide defaults to Public/Read-Only.
C. Create an Account sharing rule to grant Read/Write access to all accounts.

Question 3

A consultant received feedback that various sales teams are providing inconsistent updates to leadership about the progress of deals. What should the consultant recommend for aligning processes and providing more reliable information about the pipeline to leadership?

A. Customize Sales Path.
B. Enable Sales Forecasting.
C. Create a Sales Engagement report.

Question 4

Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the greatest impact on the organization and users' day-to-day functions. Which step should the consultant recommend to successfully manage changes and releases initiated by Salesforce?

A. Collect input from stakeholders.
B. Train end users after deployment.
C. Prioritize executive requests.

Question 5

At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assignedsales ops specialist and sales engineer have appropriate access to Accounts and Contacts. The organization-wide defaults (OWD) for Contact are set to
'Controlled by Parent'. Which solution should the consultant recommend to share Contacts?

A. Set up Account Teams with defaults for each sales rep.
B. Add the Sharing button to the page layout so sales reps can share Contacts.
C. Change the Contact OWD to Private and create sharing rules to grant visibility.

Solutions: