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Last Updated: Oct 11, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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A question without an explanation teaches half a lesson. Every one of the 315 practice questions at ActualTestsQuiz comes with expert-verified answers for the Salesforce Certified Business Analyst.
Salesforce Certified-Business-Analyst Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Salesforce Certified Administrator Salesforce Associate |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Price: | $200 USD |
| Passing Score: | 72% |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or onsite testing center |
| Pre Condition: | No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements | 18% | - Requirements management
|
| User Stories | 18% | - Agile documentation
|
| Customer Discovery | 17% | - Business analyst responsibilities
|
| Business Process Mapping | 12% | - Process analysis
|
| Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| Development Support and User Acceptance | 12% | - Solution validation
|
Answers for Salesforce Certified-Business-Analyst Candidates
105 minutes, 60 scored questions + up to 5 unscored questions questions — that's your time budget. Rehearse it: the ActualTestsQuiz online engine runs simulation tests with automatic settings, so pacing becomes trained, not lucky.
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No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals. Eligibility rules change from time to time, so confirm the current requirements on the official page (official Certified-Business-Analyst exam page) before booking.
The Salesforce Certified Business Analyst blueprint spans 6 domains — including Collaboration with Stakeholders (23%), Requirements (18%), User Stories (18%). The weightings are your study map: allocate hours where the points are. Every subtopic appears in the outline above.
$200 USD per attempt, 72% to pass. Cost-effective preparation matters here: the 315 practice questions for the Salesforce Certified Business Analyst cost a fraction of one retake.
Yes — download the free Certified-Business-Analyst demo before buying and assess the quality and reliability yourself; it's the best way to avoid wasting money on bootless material. Purchases include 365 days of free updates, renewable later at half price.
The Salesforce Certified Business Analyst is Salesforce's certification exam for Salesforce Business Analyst, at the Associate level. Passing it demonstrates proficiency with specific technologies — a credential employers from small business to enterprise recognize. Related credentials include Salesforce Certified Administrator, Salesforce Associate.
Salesforce Certified Business Analyst Sample Questions:
When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.
How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?
- A. Facilitate workshops with stakeholders to understand priorities.
- B. Review support team feedback survey results with stakeholders.
- C. Analyze CSAT numbers with stakeholders to identify major pain points.
Correct Answer: A 🗳️
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The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Asking stakeholders to complete a questionnaire
- B. Using live workshops to map out the sales process
- C. Conducting individual interviews with stakeholders
Correct Answer: B 🗳️
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A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?
- A. Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
- B. Eliciting requirements, writing user stories, implementing solutions,Testing solutions
- C. Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
Correct Answer: C 🗳️
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A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers.
The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?
- A. Assign the test case to another tester.
- B. Attempt to reproduce the issue.
- C. Assign a bug to the development team.
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsQuiz members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
- A. Team leadership, communication, personas, change management, synthesis, legal and compliance issues
- B. Information discovery, analysis, synthesis, communication, collaboration, documentation
- C. Requirements writing, communication, creativity, problem-solving, synthesis, project management
Correct Answer: B 🗳️
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