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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A) Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.
B) When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.
C) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
D) Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.

2. A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers

A) Restricting data within Service Cloud requires contacting a Service Cloud account representative.
B) Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
C) Consider deleting all of the customer data in order to adhere to the requirements.
D) Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
E) Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.

3. An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A) Salesforce Field Service, Shield Encryption at rest. Digital Engagement
B) Shield and Event Monitoring Analytics App, Pardot
C) REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
D) Digital Engagement, Shield with Splunk, Social Engagement Studio

4. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A) The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
B) Default user is required for anonymous storefront shoppers.
C) Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
D) The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
E) Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

5. Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

A) Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
B) Implement a server-side API callout in B2C Commerce for each of the required emails.
C) Implement a client-side API callout in B2C Commerce for each of the required emails.
D) Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
E) Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.

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