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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three features can be configured in advanced routing?

A) Queue segregation
B) Queue overflow
C) Queue limit
D) Queue prioritization
E) Skill time
F) Skill relaxation

2. Which two events can trigger Custom Process Models?

A) Create
B) OnSaveComplete
C) Update
D) Refresh
E) Load

3. How can you set a preference that is local to your machine?

A) By selecting File > Options
B) By selecting Navigation pane > Configuration > Staff Management > Profiles
C) By selecting File > Settings
D) By selecting File > Configuration

4. Which six actions can have a null value?

A) Set SLAs
B) Set Mailbox
C) Set Category
D) Set Agent
E) Set Assigned
F) Set Disposition
G) Set Fields
H) Set Queue
I) Set Product
J) Set Status

5. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They always run locally to access local data.
C) They can be added to the Custom Portal area of Oracle Service Cloud.
D) They can be designed to create visual components and not perform any integrations.
E) They are the visual areas of Oracle Service Cloud Agent Desktop.
F) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

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