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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
  • 1. Core components and data model
    • 2. Agent Desktop and administrative interfaces
      Topic 2: Development and Scripting- B2C Service scripting and APIs
      • 1. Connect PHP / APIs usage concepts
        • 2. RightNow Object Query Language (ROQL)
          • 3. Client-side and server-side extensions
            Topic 3: Security and Access Control- Authentication and authorization
            • 1. Roles and profiles
              • 2. SSO and identity integration concepts
                Topic 4: Deployment and Troubleshooting- Configuration lifecycle management
                • 1. Migration between environments
                  • 2. Diagnostics and logging
                    Topic 5: Data Management and Customization- Data objects and schema customization
                    • 1. Custom objects and fields
                      • 2. Data relationships and constraints
                        - Business rules and automation
                        • 1. Workflows and business rules engine
                          • 2. Scripts and server-side logic
                            Topic 6: Integration Concepts- Integration approaches
                            • 1. Outbound messaging and event-driven integration
                              • 2. Middleware and third-party integration patterns
                                • 3. REST and SOAP web services

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).

                                  A) The suppressRules option must always be set to true when chaining generic objects.
                                  B) Chaining with generic objects is not supported when using standard objects.
                                  C) The suppressExternaiEvents option must always be set to true.
                                  D) The idspecified attribute of the ChainSourceld object should be true,


                                  2. Identify three options that describe functionality that is available in the deployment process for Customer Portal.

                                  A) ability to roll back to any of the last five versions of production
                                  B) ability to roll back individual files from production
                                  C) ability to deploy pages directly from developmentto production
                                  D) ability to view changes in the staging area
                                  E) ability to deploy page sets
                                  F) ability to select individual files to promote to production


                                  3. You build a Custom Widget to display a <select> menu, with the <option> values being populated from a Custom Object field of type "menu." Which Connect for PHP function should be used to obtain the menu values?

                                  A) ConnectAPI::gstNamedValues()
                                  B) ConnectAPI: :getCustomObjectMetadata ()
                                  C) ConnectAPI::getMetadata{)
                                  D) ConnectAPI::getMenuValues()


                                  4. Whichare three valid uses of the static methods available in where clause as an input argument?

                                  A) Contact::find("Name.Last LIKE 'Harr%'")
                                  B) Contact::first("Name.Last = 'Smith'")
                                  C) Account::first("Login LIKE 'Jo%'")
                                  D) Contact::find("Incident.Refno LIKE '2015-09-% ' ''
                                  E) Contact::get("Name.Last LIKE 'Harr%'")
                                  F) Contact::last("Name.Last= 'Smith'")


                                  5. Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form inputwidget in the Oracle B2C Service customer portal?

                                  A) <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />
                                  B) <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
                                  C) <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />
                                  D) <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: A,C,D
                                  Question # 3
                                  Answer: A
                                  Question # 4
                                  Answer: A,B,D
                                  Question # 5
                                  Answer: D

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