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Last Updated: Nov 05, 2026

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Better job titles and better salaries tend to follow Microsoft credentials, and the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is a proven first rung. In 2026, ActualTestsQuiz prepares you for it with 373 practice questions for the MB-230日本語 exam, each backed by a verified answer.

Microsoft MB-230日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Exam Price:$165 USD (may vary by country/region)
Exam Duration:120 minutes
Exam Format:Drag and drop, Best answer, Multiple choice, Case studies, Active screen / scenario-based questions
Available Languages:Korean, German, Chinese (Simplified), Portuguese (Brazil), Italian, Spanish, Japanese, French, English
Real Exam Qty:40-60
Certificate Validity Period:1 year (renewable via Microsoft Learn assessment)
Passing Score:700/1000
Related Certifications:Microsoft Dynamics 365 Customer Service Functional Consultant Associate
Recommended Training:Microsoft Learn MB-230 Learning Path
Instructor-led training (Microsoft Dynamics 365 Customer Service)
Exam Registration:Microsoft Certification Exam Registration (Pearson VUE)
MB-230 Exam Details Page
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored exam or onsite testing center via Pearson VUE
Pre Condition:No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/

Microsoft MB-230日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Analyze and improve customer service insights- Reporting and dashboards
  • 1. Use analytics in Customer Service
    Topic 2: Manage cases and knowledge- Case management
    • 1. Create and resolve cases
      • 2. Automate case routing
        - Knowledge management
        • 1. Search and knowledge usage
          • 2. Knowledge articles creation and lifecycle
            Topic 3: Implement omnichannel for customer service- Omnichannel setup
            • 1. Chat, voice, and messaging configuration
              • 2. Routing and work distribution
                Topic 4: Manage service level agreements (SLAs) and entitlements- Entitlements
                • 1. Create and manage entitlements
                  - SLAs configuration
                  • 1. Define SLA KPIs
                    • 2. Track SLA compliance
                      Topic 5: Configure Dynamics 365 Customer Service- Manage cases and queues
                      • 1. Queue configuration and routing
                        • 2. Case lifecycle management
                          - Configure customer service applications
                          • 1. Configure basic system settings
                            • 2. Set up Dynamics 365 Customer Service app

                              Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) FAQ: Straight Answers Before You Study

                              Microsoft recommends these training resources for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版):

                              Courses give you the map; practice teaches you to drive. Finish any of the options above, then sharpen your readiness with 373 practice questions from ActualTestsQuiz before you schedule the real thing.

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                              The MB-230日本語 exam gives you 120 minutes to work through 40-60 questions. That pace punishes perfectionism — the candidates who struggle are usually the ones who burned ten minutes on one stubborn item. Train the skill directly: take timed, full-length mocks in the ActualTestsQuiz desktop or online test engine, practice skipping and returning, and walk in with a pacing strategy you have already tested.

                              No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations.

                              Vendor requirements do change, so before you commit to an exam date, confirm the latest eligibility rules on the official Microsoft exam page.

                              The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) syllabus is split into 5 domains, anchored by Manage cases and knowledge, Analyze and improve customer service insights, and Configure Dynamics 365 Customer Service. The full breakdown sits in the syllabus section above — treat it as the checklist that decides where your study hours go.

                              The passing mark for the MB-230日本語 exam is 700/1000, and the official registration fee is $165 USD (may vary by country/region). Remember that the fee covers a single attempt — fail, and the retake costs the same again with no loyalty discount. Protect the budget by self-testing first: drill 373 practice questions at ActualTestsQuiz under timed conditions until your scores clear the bar with margin, then register.

                              The MB-230日本語 exam, officially the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版), is Microsoft's benchmark for proving you can work with its technologies in professional settings; passing it awards the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, which sits at the Associate level. Because the credential is issued by the vendor itself, it carries weight with employers that self-assessed skills simply cannot match. It also opens the road toward Microsoft Dynamics 365 Customer Service Functional Consultant Associate.

                              Yes — ActualTestsQuiz publishes a free PDF demo of the MB-230日本語 materials so you can check the question quality and verified answers before paying anything. Once you purchase, 365 days of free updates come standard, and if your product expires you can renew the update service at a 50% discount from your member zone.

                              Registration for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) runs through the official channels below:

                              Worth knowing before you book: the MB-230日本語 exam is delivered Online proctored exam or onsite testing center via Pearson VUE.

                              Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:

                              Question #1

                              組織は Dynamics 365 Customer Service を使用しています。顧客サービス キューは実装されていません。
                              カスタマー サービス担当者 (CSR) は、大量の電子メール問い合わせに対応できません。他の従業員は、カスタマー サービス キューにルーティングされたメッセージを読んで返信する必要があります。
                              カスタマー サービス メール用のキューを作成する必要があります。
                              どの 3 つのアクションを順番に実行する必要がありますか? 回答するには、アクション リストから適切なアクションを回答領域に移動し、正しい順序で並べます。

                              Reveal Solution  Discussion  0

                              Correct Answer:


                              Explanation:

                              Create a queue in Customer Service app
                              To create or edit a queue
                              * Go to Settings > Service Management.
                              * Select Queues. (Step 1)
                              * To create a new queue, select New. (Step 2)
                              * Fill in the details.
                              * Select Save.
                              Step 3: Change the queue type to Public
                              Other employees must read and respond to messages that are routed to a customer service queue.
                              In Customer Service, you can create two types of queues:
                              Public queues: Create to let everyone in the organization view the queue and all of its items.
                              Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user's views.

                              Question #2

                              あなたは、インバウンドコールセンターのオムニチャネルスーパーバイザーです。
                              コールセンターの顧客サービス評価はここ数か月で低下しました。
                              リアルタイムの顧客感情を表示するには、分析を有効にする必要があります。
                              どの構成領域で各要件を有効にする必要がありますか? 回答するには、回答領域で適切なオプションを選択します。
                              注意: 正しい選択ごとに 1 ポイントが付与されます。

                              Reveal Solution  Discussion  0

                              Correct Answer:


                              Explanation:

                              Question #3

                              あなたは Microsoft Dynamics 365 for Customer Service 管理者です。ナレッジ ベースの記事を作成します。レビュー担当者がレビューする記事を選択します。
                              一部の記事を承認し、一部の記事を下書きの状態に戻します。
                              それぞれのアクションについて、次に何をすべきでしょうか? 回答するには、回答領域で適切なオプションを選択してください。
                              注意: 正しい選択ごとに 1 ポイントが付与されます。

                              Reveal Solution  Discussion  0

                              Correct Answer:


                              Explanation:

                              Question #4

                              ある会社では Dynamics 365 Customer Service を使用しています。アプリはエージェントと在庫部門で共有されています。在庫部門が製品を管理し、エージェントには読み取り専用アクセス権があります。
                              エージェントは、ケースに製品を追加するために製品へのアクセス権を持っている必要があります。エージェントは、サイト マップで製品を表示する必要はありません。
                              在庫部門の機能を維持しながら、エージェントがサイトマップで製品を表示できないようにする必要があります。
                              何をすべきでしょうか?

                              • A. サイト マップを構成して、製品が表示されるサブ領域を削除します。
                              • B. 製品テーブルのサイト マップ サブエリア権限を構成します。
                              • C. エージェントの製品権限をローカルに設定します。
                              • D. エージェントの製品権限を Basic に設定します。
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Question #5

                              企業はカスタマー サービスを使用します。
                              同社は、オムニチャネルでカスタマー サービス エージェントを有効にする予定です。
                              ボット ユーザーに必要なセキュリティ ロールを特定する必要があります。
                              何を特定する必要がありますか? 答えるには、適切なセキュリティ ロールを正しい要件に移動します。各セキュリティ ロールは 1 回、複数回、またはまったく使用しない場合があります。コンテンツを表示するには、ペイン間の分割バーを移動したり、スクロールしたりする必要がある場合があります。
                              注意: 正しい選択ごとに 1 ポイントが付与されます。

                              Reveal Solution  Discussion  0

                              Correct Answer:


                              Explanation:

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