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Last Updated: Sep 06, 2026
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Value System (SVS) | - Service Value Chain activities
|
| ITIL Guiding Principles | - Core guiding principles
|
| The Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
| Key Concepts of Service Management | - Value creation through services
|
| ITIL Practices Overview | - Service management practices - General management practices - Technical management practices |
EXIN ITIL Foundation Sample Questions:
Which one of the following are the two primary elements that create value for customers?
- A. Customer and user satisfaction
- B. Resources and capabilities
- C. Value on investment (VOI) and return on investment (ROI)
- D. Service requirements and warranty
Which one of the following do technology metrics measure?
- A. The end-to-end service
- B. Processes
- C. Components
- D. Customer satisfaction
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
- A. Project baseline
- B. Configuration baseline
- C. Asset baseline
- D. Change baseline
The configuration management system is part of which system?
- A. The service knowledge management system
- B. The capacity management information system
- C. The information security management system
- D. The availability management information system
Which is an objective of access management?
- A. To assist with general information, complains or comments.
- B. To efficiently respond to requests for granting access to services.
- C. To defect changes of state that have significance for management of an IT service.
- D. To minimize the impact of incidents that cannot be prevented.
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