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Last Updated: Oct 10, 2026
No. of Questions: 135 Questions & Answers with Testing Engine
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EXIN ITSM20F.EN Practice Q&A's
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The ITSM20F.EN exam is a tough nut to crack — that is precisely why the certification changes careers. ActualTestsQuiz helps you meet the challenge with 135 practice questions for the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam, kept current by experts who track the exam's every move.
EXIN ITSM20F.EN Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Certificate Validity Period: | Lifetime (no mandatory expiration) |
| Exam Duration: | 60 minutes |
| Available Languages: | English |
| Real Exam Qty: | 40 |
| Related Certifications: | ISO/IEC 20000 Foundation EXIN IT Service Management Professional EXIN IT Service Management Specialist ITIL Foundation |
| Exam Format: | Proctored Online or On-site, Multiple Choice, Closed Book |
| Passing Score: | 65% |
| Exam Price: | Approximately 250–400 EUR (varies by region and training provider) |
| Recommended Training: | ISO/IEC 20000 Foundation Training Courses (Accredited Partners) EXIN Official Training Providers |
| Exam Registration: | EXIN Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or test center (onsite) |
| Pre Condition: | No formal prerequisites; basic understanding of IT services and ITSM concepts is recommended |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20F.EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ISO/IEC 20000 Standard Overview | - Structure and purpose of ISO/IEC 20000 - Scope and applicability of the standard |
| Service Lifecycle Processes | - Service delivery and relationship processes - Resolution and control processes |
| Continual Improvement | - Performance evaluation and metrics - Improvement lifecycle in ITSM |
| Service Management System (SMS) | - SMS requirements and governance - Documentation and management responsibilities |
| Service Management Concepts | - Fundamentals of IT service management - Value of service management for organizations |
Frequently Asked Questions — EXIN IT Service Management Foundation based on ISO/IEC 20000 Exam
A complete package backed by a full service system: 135 practice questions for the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Also included: a free demo, 365 days of free updates renewed continuously by experts, a 50% renewal discount afterward, unlimited installations, and 24-hour full-time online service.
The official EXIN IT Service Management Foundation based on ISO/IEC 20000 outline organizes the exam into 5 domains. The three heaviest are Service Management Concepts, Service Management System (SMS), and Continual Improvement. The complete list is in the topics section above, and the 135 practice questions at ActualTestsQuiz cover every domain.
The ITSM20F.EN exam is a EXIN certification exam covering the EXIN IT Service Management Foundation based on ISO/IEC 20000 syllabus shown above. It contributes to these credential paths: EXIN IT Service Management Professional, EXIN IT Service Management Specialist, ISO/IEC 20000 Foundation, ITIL Foundation. It has a reputation for being demanding — which is exactly why the credential carries weight with employers in 2026. ActualTestsQuiz prepares you with 135 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
You need 65% to pass the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam, and registration costs Approximately 250–400 EUR (varies by region and training provider). Since retakes are priced the same, verifying readiness with the ActualTestsQuiz practice engines first is simply good budgeting.
EXIN recommends these training resources for the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam:
Pair the training with the 135 practice questions from ActualTestsQuiz — renewed continuously, they keep your practice aligned with the newest exam information.
ActualTestsQuiz refunds you in full if you take the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.
Online proctored exam or test center (onsite) Register for the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam through these official channels:
After booking, your ActualTestsQuiz practice questions arrive by email within 1 minute — preparation can begin immediately.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 exam presents 40 within 60 minutes. That pacing is part of the challenge — rehearse it with the timed mode in the ActualTestsQuiz Desktop Test Engine.
No formal prerequisites; basic understanding of IT services and ITSM concepts is recommended Requirements are updated from time to time, so confirm the latest on the official EXIN exam page before scheduling.
EXIN IT Service Management Foundation based on ISO/IEC 20000 Sample Questions:
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
- A. Service Desk
- B. Availability Management
- C. Service Level Management
- D. Incident Management
Correct Answer: A 🗳️
Which statement with regard to Information Security Management is true?
- A. Information Security Management to specifically focus on managing Information Security effective within all information systems.
- B. Security Incidents shall only be reported and recorded if they affect more than one user
- C. Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
- D. Management with appropriate authority shall approve an Information Security policy.
Correct Answer: D 🗳️
When can the building and testing of a Change begin?
- A. As soon as the impact analysis has been discussed by the members of the Change Advisory Board
- B. As soon as there is a correct network plan for the change
- C. As soon as the Request for Change (RFC) has been classified
- D. As soon as the Request for Change (RFC) has been formally authorized
Correct Answer: D 🗳️
Service providers manage various documents and records to ensure effective planning, operation and control of Service management.
Which of these is a record?
- A. Change Advisory Board (CAB) meeting minutes
- B. Process description
- C. Service level agreement (SLA)
- D. Service management policy
Correct Answer: A 🗳️
What can be improved by achieving quality objectives?
- A. Relationship with interested suppliers
- B. Effectiveness of the service
- C. Relationship with unauthorized patties
- D. Personal satisfaction of the Configuration Manager
Correct Answer: B 🗳️
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