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Last Updated: Oct 21, 2026

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EXIN ITSM20F日本語 Practice Q&A's

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EXIN ITSM20F日本語 Exam Overview:

Certification Vendor:EXIN
Exam Name:IT Service Management Foundation based on ISO/IEC 20000
Exam Number:ITSM20F / ITSM20F.EN
Exam Duration:60 minutes
Certificate Validity Period:Valid for life (no renewal required)
Available Languages:Portuguese, English, Japanese, Korean, Spanish
Real Exam Qty:40
Passing Score:65% (26 out of 40)
Exam Format:Multiple-choice questions, No negative marking, Closed-book
Exam Price:USD 180–280 (varies by region and delivery partner)
Recommended Training:A Guide to ISO/IEC 20000-1:2018
EXIN Official Training Materials
Exam Registration:EXIN Authorized Partners
Official EXIN Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or in-person at authorized test centers
Pre Condition:No formal prerequisites; open to all interested professionals
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Operation of the Service Management System55%- Service portfolio and configuration processes
  • 1. Knowledge management
  • 2. Service portfolio and service catalog management
  • 3. Service asset and configuration management
- Resolution and control processes
  • 1. Release and deployment management
  • 2. Change management
  • 3. Incident and service request management
  • 4. Problem management
- Relationship and agreement processes
  • 1. Business relationship management
  • 2. Supplier management
  • 3. Service level management and service reporting
- Supply and demand processes
  • 1. Information security management
  • 2. Capacity and demand management
  • 3. Service continuity and availability management
Service Management System (SMS) Requirements30%- Planning and support
  • 1. Resource management and competence
  • 2. Documented information and communication
  • 3. Risks, opportunities, and objectives
- Organizational context and leadership
  • 1. Interested parties and requirements
  • 2. Leadership, commitment, and governance
  • 3. Understanding internal and external context
- Operation, performance evaluation, and improvement
  • 1. Management review and continual improvement
  • 2. Monitoring, measurement, and internal audit
  • 3. Design and transition of services
Introduction to IT Service Management15%- Core concepts of IT service management
  • 1. Service, customer, user, and supplier definitions
  • 2. Value and scope of ITSM
  • 3. Continual improvement principles
- Overview of ISO/IEC 20000 standard
  • 1. Service Management System (SMS) concept
  • 2. Purpose, benefits, and structure of ISO/IEC 20000-1:2018

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Exam: What You Are Asking

The official outline structures the ITSM20F日本語 exam around weighted domains such as:

  • Operation of the Service Management System (55%)
  • Service Management System (SMS) Requirements (30%)
  • Introduction to IT Service Management (15%)

In the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) materials at ActualTestsQuiz, the key knowledge points within these domains are clearly underlined, so the heavy areas get the attention they deserve without extra digging.

No formal prerequisites; open to all interested professionals

The ITSM20F日本語 exam is the official assessment for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) certification from EXIN. It measures how well you can apply the published exam objectives in realistic scenarios — and for professionals looking to change their current situation, the credential is one of the most concrete ways to demonstrate new, verifiable skills.

Professional experts — and then other experts check their work. The ITSM20F日本語 exam content is compiled by specialists deeply familiar with the real exam, who make the knowledge easy to understand and keep the descriptions vivid rather than dry. Before release, the materials go through repeated rounds of checking, and the key knowledge points are clearly underlined throughout. That two-layer process — written by experts, verified by experts — is what the quality of the ActualTestsQuiz question bank rests on.

Passing the ITSM20F日本語 exam requires 65% (26 out of 40), and the registration fee is USD 180–280 (varies by region and delivery partner). Knowing your target score early turns practice sessions into measurable progress rather than guesswork.

EXIN lists the following training resources:

Official courses explain the concepts; well-organized practice questions with underlined key points make revision fast. The two complement each other nicely.

The ITSM20F日本語 exam contains 40 questions with a time allowance of 60 minutes minutes. Practicing complete timed sets is the reliable way to make that pace feel manageable on the day.

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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

  • A. セキュリティ管理
  • B. リリース管理
  • C. サービスデスク
  • D. 変更管理
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

ISO/IEC 20000 の目的は何ですか?

  • A. IT ガバナンスの導入を促進するため
  • B. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
  • C. IT サービス管理に関するベスト プラクティス ガイダンスを提供する
  • D. 統合プロセスアプローチの採用を促進する
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

  • A. インシデント管理
  • B. 情報セキュリティ管理
  • C. キャパシティ管理
  • D. リリース管理
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

  • A. 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
  • B. 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
  • C. 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。
  • D. 情報セキュリティリスク評価は年に1回実施する必要があります。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

  • A. ビジネスに不可欠なサービスをサポートするもの
  • B. サービス管理の計画と実装のプロセス
  • C. スコープ内のすべてのプロセス
  • D. 管理システムプロセスの要件
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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